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Pink/purple front camera in the dark.

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AndreiArseniu
Visitante

Pink/purple front camera in the dark.

My front camera takes purple pictures while in low light. I searched this and i downloaded google camera to see if it's a soft problem. I found out that the front camera does the same with the google camera app. What should i do? Isn't this a manufacturing problem? i want to specify that this phone is brand new for about 2 months and it only fell once from half a meter in the bathroom and nothing happened. I've taken great care and bought a case and a screen protector. So What do you suggest?
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Jake-SonyXperia
Campeón

Hi AndreiArseniu,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

In this case it might be best to contact Sony Mobile Customer Care from within your region, they should be able to help resolve this issue. 

 http://support.sonymobile.com/global-en/contactUs/

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5 RESPUESTAS 5
Jake-SonyXperia
Campeón

Hi AndreiArseniu,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

In this case it might be best to contact Sony Mobile Customer Care from within your region, they should be able to help resolve this issue. 

 http://support.sonymobile.com/global-en/contactUs/

AndreiArseniu
Visitante

Do you know if this is covered by the guarantee?
Jake-SonyXperia
Campeón

Unfortunately I could not say, this needs to be checked by a service agent to clarify. 

I am sorry for the inconvenience this may cause.

dquilon
Colaborador

That happened to me once but I am not able to reproduce it again, it might be certain lighting though the front camera it really is bad
profile.country.GB.title
Uliwooly
Expert

Have you guys seen this links? It doesn't seem to be a  hardware/software issue, it's a general phenomenon in mobile cameras with larger sensors. 

http://www.dxo.com/intl/more-information-about-color-shading

 

http://www.dxo.com/intl/embedded-imaging/image-signal-processor-isp/dxo-autocls/user-comments-dxo-au...