picture or video saved in internal memory is not viwe in galary

[pritamnot99]

i have used sony xperia z2, problem is that any video or picture saved in phone memory (internal) is not viwed in galary, but if i take picture or video from camera which also saved in internal memory ( default) is viwed in galary, and also if i received picture or video over bluetooth which also saved in internal memory is also not viwed in galary, i have to go file manager mode then cut the content from internal and paste it to sd card than the content is viwed in galary, i cant rectify this problem pls help me

[Thommo · Accepted solution]

Try clearing the cache for those apps in question - Settings then Apps then swipe to All then locate and open said apps then tap on Clear data and Clear cache then reboot and test

[_alexdon_]

You might want to check in safe mode:

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Probably a 3rd party app is acting up.

[Rajatz]

Hey.. I am also facing the same problem. Tried clearing the cache and switching it on in safe mode. Still the pictures and videos from internal memory are not displayed in Album or videos. If I copy them from the phone memory to SD card using file manager, they are displayed. Please help

[Josito600]

Same problem with any memory, reset(on+vol), roblem solved, back in five min.