Phone freezing

[paul_arnold]

Hi,

Yet more problems with my Z3.

Two or three times in the past month I've come to use the phone only to discover that it's completely frozen.

It doesn't respond to anything including the power button.

The only way to restart it is to press the reset button.

Apart from software re-install with the pc software, which I've done, is there anything else I can do or do I have to return to Sony be without a phone for 3-4 weeks ?

This is the second Z3 I've had, the first was returned around a month after purchase due to another fault and now the replacement isn't working so I'm really unimpressed with Sony.

Thanks

[paul_arnold]

Less than 24 hours after receiving the "no fault found" phone it reset in the middle of the night!

As I've received no comment from Sony it looks like I've got to check my position with trading standards and lawyers

[paul_arnold]

Hi,

Repair centre have asked me to return my phone but want the manufactured date code.

Does anyone know where this is on the Z3 ?

Thanks

Paul

[Thommo]

Under one of the flaps is a pull out card with those details on

[Qatrium]

I think you can find this peice of info on your warranty card/certificate.

[paul_arnold]

Thanks for all replies.

The pull out card is under the memory card slot.

Phone returned for a 3rd time. Really glad to say I won't have to use this phone ever again.

[TesterSony]

it has nothing to do with the 3rd party apps. stop blaming them. z3 is often freezing in Safe Mode also. Problem is most probably with Sony Xperia apps.