Text message problems

[Gonzfritz1]

Hi everyone, I seem to be having problems receiving text messages. Sometimes they come through ok and I get a notification, sometimes they come through but my phone doesn't tell me. Other times I'm just not receiving texts when I know people have sent me one. I've done a full factory reset but still having issues. Help please!!! 

[magnus_l]

I have the same problem - the text message app freezes if I try to respond to a message. I can work around it by always starting a new message, but it's not impressive...

I have an Xperia XZ model F8331, running Android version 7.1.1, software version 41.2.A.7.53.

[Gonzfritz1]

Hi, sounds like the same issue's I'm having. I have tried everything Sony has recommended, using the software repair through the laptop, still have the same issues. I'm waiting for the latest reply as to what to do know but it has been over a week so don't hold out much hope. Looks like I'll have to go down the legal route as they don't seem to want to help. 

[Gonzfritz1]

@CameronT

Good luck? Is that what it comes down to with Sony, luck? I have done everything Sony has suggested and I'm still unable to use my phone properly. Obviously it's not a one off with these phones as others are experiencing the same issues.

[GirlRacer66]

I have the same XZ model F8331 and experiencing same text message problems. Surely it shouldn't be up to the customer to resolve this matter by using another message app! 

[Qatrium]

Check this temporary fix:

/t5/Other-Sony-Mobile-Applications/Messaging-app-keeps-hanging/m-p/1258433#M633