Headphones not working with phone

[Nathan564]

Basically when I had my Previous phone (Xperia Z3) My headphones worked fine, but on my new phone (Xperia XZ) they don't work but they still work with other devices. I have tried using a different pair of headphones on my XZ which DO work

After downloading an app called "headphone tester" or something I noticed that if I hold down the "Answer call" button the headphones seem to connect and work but only when I am holding that button and they disconnect again

Are their any fixes?

[Uliwooly]

@Nathan564

Which headphones are you using? (model and brand)

[Nathan564]

I am using Soundmagic E10M's

[Nathan564]

@uliwooly

I am using SoundMagic E10M's

[Uliwooly]

@Nathan564

I got your PM, I was reading about the headphones

https://soundmagicheadphones.com/products/soundmagic-e10c-in-ear-isolating-earphones-with-mic

Compatible with all smartphones, the E10C incorporates a microchip in the 3-button remote that switches automatically between Apple and Android smartphones. Owners of multiple smartphones can easily swap between devices to control volume, track control and call answer/end functions.

I wonder if it has anything to do with that?

[Nathan564]

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@uliwooly wrote:

@Nathan564

I got your PM, I was reading about the headphones

https://soundmagicheadphones.com/products/soundmagic-e10c-in-ear-isolating-earphones-with-mic

Compatible with all smartphones, the E10C incorporates a microchip in the 3-button remote that switches automatically between Apple and Android smartphones. Owners of multiple smartphones can easily swap between devices to control volume, track control and call answer/end functions.

I wonder if it has anything to do with that?

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It could be but surely that would mean the headphones should work 😕

I did a lot of digging online which took a while and people were saying that if I used a CTIA to OMTP converter is may work, so I have bought one and will post if it does work

[Uliwooly]

@Nathan564

keep us updated

[Nathan564]

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@uliwooly wrote:

@Nathan564

keep us updated

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The product I bought does not fix this issue

Still looking for a solution