Community

vikas5532

today i was updating my phone with pc companion its download the updates and when connected the phonw after some time its stops and start dislapying"The software update failed make sure your phone is connected to computer and try again...pls help me out..

_alexdon_

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon

Uliwooly

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Jake-SonyXperia

Hi vikas5532,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Sorry to hear about the issues you are having with the software Update, unfortunately there are many variables that may cause such an issue. In this case it sounds like it could be cable or USB related.

I suggest first restarting the handset and the PC and then changing the USB port you use then try perform the software update.