screen randomly freezes xa2 ultra

[dfpatrick21]

has any experience either their xa2 ultra freezing or the phone reacting by itself? if so how did you fix this? 

[Uliwooly]

@dfpatrick21 

Could you remove any protective case, film and/or glass > clean the screen > restart the phone > test the touchscreen

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests