Three issues with WH-1000XM4

[lesheque]

Hi All,

My isues are as follows, would be utterly grateful if you help me:

1. When I pair my headset with two devices, an Android phone and a PC and log into the Google Meet on PC my partners on the Google call are complaining about low quality of my sound and cracking sounds produced randomly by the device. Once I unpair from the phone, the quality is back to normal. How can I fix this?

2. When I disable noise cancelling using either the button or Android app, it is usually switched on again automatically a few moments later. How can I prevent that? When I'm at home and I don't need noise cancelling but the device seems to know better.

3. Thirst is a question. The cable with mini-jack plug attached to the headset does not transmit microphone sound. If I use the third party mic and earphone cable - will the microphone work?

All the best

Lesheque

[ProNoob]

Hi there,

Regarding the microphone quality of the headphones while connected to Multipoint, make sure to connect them in a proper way. Check this link to learn how to perform multipoint connections: https://www.sony.co.uk/electronics/support/articles/00249936

For the noise-cancelling issue, make sure that the Sony Sound Connect app is up-to-date as well as the headphone firmware; if they are up-to-date, then consider performing these 2 steps below for the NC and multipoint connection issue as will:

1-Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html

2-Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html 

For the 3rd question, Normally Sony does not guarantee the functionality of any 3rd party accessory's or device's, which means it is very tricky to say if it would work or no. Also, this doesn't seem like a phone based on the notes here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752734.html 

[lesheque]

Hi @ProNoob thank you for the answer. 

It helped a bit but not with all the issues. 

* As for noise cancelling turning on and off automatically I was able to get rid of it by turning off Adaptive Sound Control.  Now I can just turn noise cancelling on or off and it remains that way. 

* As for quality issues of the microphone sound, they are persistent. I did the pairing and configuration of the Multipoint the way described at the site you linked. It helped but only for a brief period. Now the colleagues are complaining about the quality again. The only what helps is to retain the good quality sound on computer is to unpair the headset from the phone. I'm using the headset with one Android device and two different PCs (I'm switching between them) and would like sound to be good quality all the time.