Vaio care and vaio shell stop working

[christy_900]

I have a new Vaio SVT1311 ultrabook. I cannot update Vaio care and if I open the program I get a message saying 'Vaio Shell has stopped working.  Sony told me to reinstall .netframework which I have but this hasn't solved the problem

Chris

[rich912]

Hi Chris,

See whether there is anything in this long thread that helps:

https://www.sony.co.uk/discussions/thread/163033?tstart=0

If not you will note that the problem is under investigation and we are awaiting a reply from Support.

Rich

[christy_900]

Is it worth uninstalling and then re-installing.  If so where do I get the download to re-install please?

Thanks.

Chris

[rich912]

Hi Chris,

If you provide the full product model reference we will point you in the direction of the download support page.

Rich

[psrstephenson]

Hi Rich

I have a VPCL22V1EB with the same problem.  Tried control panel uninstall and reinstall.

I think this has occurred following a software update. so is it possible to go back a level?

I've only had this PC 1 month and with this and a mouse-lag issue I am beginning to wonder.

I am amazed that there is no support page that I can search. I have emailed Sony support also but could do without this waste of time right now.

Paul

[rich912]

Hi psrstephenson,

There is no Vaio Care update for your model but try uninstalling Vaio Care from Control Panel and then reinstall the original version.

http://www.sony.co.uk/support/en/product/VPCL22V1E_B/updates

If that has no effect then keep an eye on the thread I posted a link to previously as any developements will be reported there.

Rich

Edit: Sorry, didn't read your post properly as you have already tried a reinstall...

Just bookmark the link provided  and I will update when Support receives any new info from Japan.

Message was edited by: rich912

[MichaelFr]

Felicitations!

I have a Sony Vaio VPCF1390X running Windows 7 Professional 64 bit.  I use Google Chrome as my default browser. One day, about 9 months ago, Michrosoft Security Essentials identified something in Vaio Care as a virus and removed it.  Since then, Vaio Care has never worked.  I have tried all of the fixes, including removing and reinstalling.(Ps. I cannot fully remove Vaio Care from the Control Panel as I get an error that says "Windows Installer is not installed". This message only appears with Vaio Care.) At this point, I think my only option is to back up my system, format and reinstall. I hate doing this because the vast amount of time involved to rebuild my system.

I would appreciate any help I can get, from anyone.

[MichaelFr]

It failed after Microsoft Virus Protection identified the Vaio shell as a virus and removed it.



Sent from my Verizon 4G LTE smartphone

[twindemoul]

Dear all , i've got a VPCEC3L1E , with excatly the same problems , Vaio care disappear after opening with error message , Shell etc. any link available.

Also since month , got pop up system unable to find path to Vaio Gallery Media , i did surch on web and look like

to be know problems , i did contact Sony but no usefull info or link to solved the problems.

Thks all.