Hi,
On My Vaio the port USB 3.0 hangs up during the transfer of big files (toward an USB 3.0 2,3" HDD or during the video capture). This problem I have from the very begining and it lasts since April 24th without any valuable answer. Here is the story:
On April 15th I ordered a new Vaio VPCF21Z (i7-2630QM, 2 x USB 3.0, 1 x USB 2.0, 3D, 8 GB RAM, Windows 7 Family Premium) value 2000€ and I expected to get a high end laptop. Since beginning I have had a lot of issues with USB 3.0 ports, not solved till now. Hereafter the description of the issues I face:
- - April 24th I bought an external HHH: IIFREECOM 2,5", 1Tb, USB 3.0. I tried to copy the files bigger than 600 Mb with total size bigger than 12 Gb. The USB port hanged-up and the transfer never ended. Several tests done, each with different results:
- copy OK (not that frequent)
- system error 0x80070079
- USB 3.0 hanged-up and no activity possible with any HDD (impossible to end Spider Solitaire game when asked to write-down the party on the disc, impossible to start-up Outlook, impossible to shut-down the system, impossible to kill the copy -> the only way to get the hand on the disk activity is to plug-out the USB 3.0 cable)
Also I have the following issues on USB 3.0 ports (all with the devices which required the power supply from USB ports which work fine when connected to USB 2.0):
- video capture with Pinnacle 510 fails (no more video part after several minutes of capture)
- USB 3.0 disk connected but without any activity: the disk reconnects several times per hour
- Elgato's eyetv (tuner) fails after several minutes
- it seems to me that some clicks of Microsoft Optical Mouse 4000 are lots
When I connected on the USB 3.0 port WD HDD 3 TB, USB 3.0 3,5" with independent power supply, the tests did with 56,7 Gb were OK. Before sending Vaio to Support Centre I tried to do the back up of 3"5 Gb of my data I put on HDD of Vaio. The back-up failed after 95 Gb - the USB 3.0 port hanged up. After that I started the back up a second time and it was OK for remaining 245 Gb. I do not perform a series of test with WD HDD but I noticed that time to time the port USB 3.0 hangs but (quite rear comparing to 2,5" disk, where this happens almost every time I try to transfer big files). I haven't noticed the issue when transferring a big number of pictures....
- I looked for help on different forums with no results, thus I opened the hot-line ticket n° 5541007
- I made different operations requested by hot-line team without any successful results (I suspended this for about one month as I was out of home)
- Finally on July the 1st I sent the Vaio to the support centre
- Vaio returned on July 11th (replacement of 2 pieces and BIOS upgrade). From this point in time all the test I did by the next were done with 16 files of 56,7 Gb in total. After only booting the system the first time I did the test and it was OK. I believed that my problems are over. Then I passed the hours on updating Windows, Vaio and installing some software (Roxio Creator 2011 pro, French Dictionary - Petit Robert, Microsoft Office 2007) and I did the test once again - it failed (port hanged-up - since Vaio returned I have no longer 0x80070079 error)
- My guess was that the test failed because of one of installed software, thus I installed the system from the very beginning (using ASSIST button) - I did the test several times but it was continuing to fail
- I wrote an e-mail to Mr Mizuno, head of Europe support. I've got a reply that I will be contacted by one of his representatives. In the mean time I called the hot-line who wanted me to reinstall the system and then to return the Vaio to the support centre.....
- I was contacted by representative of Mr Mizuno, who asked me to disable the auto tuning level of TCP stack. I did that and the tests were successful. I did even the tests with 125 Gb of files and the copy was successful however the speed fails down to 35 Mb/s (with USB 2.0 the speed of transfer the same files was about 30 Mb/s). I was happy and we cancelled the returning of Vaio to Support centre
- I installed a big part of my software (a day of work) and I described the solution Sony brought to me to Freecom support. They asked me for details thus I wanted to send them some screen shots. I did the test once again and it failed ..... The port hangs up. When you look on disc activity the number of E/S is almost null and the disk activity is 100%
- thus I wrote again to Mr Mizuno and I've got the same answer as the first time I wrote to him (automatic one?). I’m now waiting to be contacted by Sony
Till now I spend 2000€ on purchasing Vaio, over 2 weeks of my free time testing and discussing with hot-line and Vaio support and still I cannot enjoy my new PC managing my pictures and videos.
Any help or advice will be welcomed
Vaio3D
PS.
There is a thread decribing this story in French, which I opened on April 24th but unluckily without any helpful answer
Message was edited by: vaio3d
Message was edited by: vaio3d
