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[Ben4567]

Started to get th is on the tv this morning. Was quite persistent and had to disconnect power to resolve. Sky Q is in the background but was a tv message not Sky. Have checked and no updates availble. Any thoughts please?

[comason94]

Hi Jamesb57.

I also checked this on my other Sony yesterday, with the same result, so I have emailed Sony Support. Previously I have informed ITV about it and they are looking into it.

I have tried SonyGadget’s approach and got eventually to watch part 2 of the programme when it fell at the next set of adverts.

As my main TV is also connected to a Mac Mini, we were able to watch the whole programme through the browser, so it seems to be down to the Sony/ITV app.

My 2 TV’s are the KD-65XG7073 and the KDL-32WE613.
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[aramisted]

We've just had same problem with skyq in the background . When the message is displayed it say press return in the corner.  We kept doing this and nothing happened.  Tried turning off and on etc. Still no good.  We then realised we were doing everything on the sky remote and not the Sony tv remote . Pressed return on that and solved problem immediately. Not sure how/why it had gone wrong in first place but hope this works for you

[Cassieward1996]

I purchased my first Sony around 1 year ago after having an LG nothing fancy potentially even second hand because I thought I’d treat myself and your meant to be really up and coming with lots of innovative software and hardware alike. 
I have changed my internet provider twice as I thought the TV I have spent a lot of money on surly shouldn’t be the cause of the problem.
I have never installed an additional app but simply want to watch Gavin and Stacey on BBC I player. EVERY SINGLE DAMN NIGHT IT BUFFERS! Sometimes it even quits the program if the application is too large! 

i have performed a factory reset and constantly turn off and on my tv but it makes not one ounce of difference. 
some applications like Netflix thankfully work but others don’t I have never been able to load Amazon Prime since the day I got it. 
I wish I’d have known this is a common fault before making the decision to purchase this TV which I already want to replace with something problem free! 
is there anything you can do? Or will it be at my own cost that there’s a known common/sometimes intermittent issue with the software or hardware? Alternatively I will just be risk free and never spend my money on Sony ever again 

[Win_88]

Hi @Cassieward1996

What's the model number of your TV? Do Amazon Prime and iPlayer have the same exact issue? Have you tried connecting the TV to a Wi-Fi hotspot instead of your home network as a test?

Win_88

[Cassieward1996]

Hello @Win_88 so I have a SONY - BRAVIA KDL40WE663 40" Smart HDR LED  

Amazon prime won’t even fire up apparently the application is to big? I player is more intermittent some nights perfect other nights I am forced to turn it off even flicking it off and on from the mains plug.

I am 99% sure it’s nothing to do with WIFI as we have other TVS/devices in the house which loads it perfectly fine. I have also complained about this issue to our internet provider (Virgin if helps) who have conducted lots of tests sending various signals and factory resets from their side.
Thank you for your help  

[Joe_Dohn]

There's always the possibility of a firewall or ISP rule that might impact the performance of the TV. Trying a different network is a good idea.

You can also try refreshing the apps (on the current network or hotspot) if your TV is already up to date

- J.D.

[Cassieward1996]

Weeks later after trying these trouble shoots, still having the same issue and frustrating is not the word! 
ITV hub is currently the worst! Sometimes it’s BBC IPlayer, either way I am fed up with Sony. It’s clear there’s a common fault, everyone on this thread should not need to troubleshoot this often. I have never ever had this with a competition TV, even a cheaper one. 

What can you actually do to help? I have here a product that I can not use to full capacity. 

[Ben4567]

Just a suggestion.

My TV recently did a software update. Have you checked to see if your TV is at the latest software (firmware) version? There is a way of forcing the check for updates in the settings I think.

In my ownership of Smart TV's which is 10 years plus, its pretty rare to be offered an update so it could be to address your issue. I don't use the Apps you mention so can't comment there I'm afraid.

[Cassieward1996]

Thank you I will try anything, 

I seem to be up to date, thank you for your help 

[Joe_Dohn]

Have you checked that the apps are also up to date? You can force fetch all updates using the Refresh Internet Content option from the Network settings menu.