Hi there,
Very briefly, I bought a Sony Bravia TV in late 2012. The TV developed a fault in late 2014 which has resulted in me being told by the engineer that I need a new screen. The television is covered under 5 year warranty. The engineer took the tv away and two weeks later Im told that the tv cant be repaired as Sony do not make that screen anymore.
I was then told that the engineer received an email from Sony saying they would replace the tv with another model.
I asked what the model was and if it was a new tv? I was told that he didnt know if it was new or old as the email didnt state and that the tv was a 42" model. The one that was sent back was a 40".
I was given a number to contact to find out more.
I then contacted five different phone numbers that I was passed onto, one from the other, and eventually spoke to a Mohammed about my issue.
I was told that this was a second hand tv which mines was, which was in pristine condition, was being replaced with.
I checked online and this tv is £429 new. I paid £800 for my tv plus extras meaning I spent just over £1000 in store that day when I purchased my tv.
I said I wasnt really happy about this and he replied that this was an automatic computer decision and I should be getting something better and he would sort it.
Two weeks downt the line and with multiple phone calls and emails being made I am no further forward.
Your advice on this if you have any would be gretaly appreciated.
