Screen Issue, Terrible Technical Service -KVK Turkey-

[AliRizaB]

Good day,

I have bought an Xperia M5 mobile device for about one and a half year ago. Two months ago I began to have a screen issue. Half of the screen became unreadable. About a month later the back cover cracked due to an unfortunate accident. Two weeks ago I left my phone to Teknosa Store where I bought it to be sent to the Sony Xperia technical service -KVK Turkey-. Last week they called me from the service claiming the screen mulfunction is related with the back cover crack and asked me for the payment of the screen replacement. Though I explained the crack was occurred late after the screen issue they didn't care saying, If I won't pay they are going to return the device. This is the 4th Xperia device I have bought. I am a loyal costumer. I don't deserve such a service.

Device's Serial Number: *sensitive info removed*

[Jonas]

Hi @AliRizaB, very sorry to hear about this.

This is a Global forum and all service cases are handled by your Local support team. If you haven't been in contact with them, please do that!

They are very well informed on local service routines, warranty, consumer laws and so forth in your market/region and will be able to provide you with a more detailed answer.

I hope that helps!