HT-XF9000 soundbar : unusable since last update

[cremaudu]

Hi all,

I have a HT-XF9000 soundbar.
I updated recently to version 2.155 and now I have a problem that prevent me to use it normally.
Indeed, twice or three times randomly in a minute, a large black bar appears a the top of the screen as if I was changing the output : 

black band at the top

The problem wasn't here before the update.

This is my configuration :

NVIDIA SHIELD TV <---HDMI---> HT-XF9000 <---HDMI/ARC---> SONY KD-65XF9005 (last update)

I tried changing HDMI cables => problem is still here
I switched every option I can to "off" (eARC, etc ...) => problem is still here
I changed the configuration  removing the soundbar : NVIDIA SHIELD TV <---HDMI---> SONY KD-65XF9005 (last update) => then everything comes back to normally

So the problem is the last update.
What can I do ?
How can I downgrade ? I tried but the system refused.

At the moment, I removed the soundbar from th TV.

I am disgusted.

Any ideas ?

[Peter_S. · Accepted solution]

Hi,

Most likely this issue is related to the TV. Please turn off the info banner in the TV settings to get rid of it.

Engineers are currently investigating the root-cause for this issue.

Cheers

Peter

[cremaudu]

Thanks for your response.

In between, I change my configuration with this :

NVIDIA SHIELD TV <---HDMI---> SONY KD-65XF9005 <---HDMI/ARC---> HT-XF9000  

and it works too.

Waiting for the next update then.

Thanks

[cremaudu]

I see that an update resolved the issue.

I wanted to tanks the devs for that !

I can now go back to my ideal setup.

Thanks again !