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i am unable to sign in to play memories to down load files, what do i need to do
http://blog.playmemoriesonline.com/all_ww/2023/02/all0228closing.html
[About downloading the stored contents]
We have prepared a download tool on the support page ( https://support.d-imaging.sony.co.jp/www/disoft/int/playmemories-online/l/dltool ). Please use this tool to download your stored contents.