@mark-bo wrote:
@ianbeany wrote:After two weeks of emails and phonecalls to JL I'm just not getting anywhere.
Ive told them about all the issues, sent links to this forum, mentioned its 'not as described', mentioned its 'not fit for purpose', mentioned the Sale Of Goods Act, mentioned their 90 day refund policy etc etc
As things stand as of this morning they want to take it away for a repair/inspection. Ive told them all I want is a refund - same as they have done for other people.
Let this be a warning to anyone thinking of buying from JL because of their wonderful '90 day return policy'
I'm not really sure what I'm going to do next.
I wonder if the problem is that stores like JL just can't grasp the concept that a major manufacturer like Sony would sell a product with some of the inportant advertised features non-functional. At present no amount of repairs or visits from Sony engineers will get the HDD function working.
I feel like taking it to my local JL store and just dumping it on the shopfloor and telling them Im not leaving till I get my money back.
My local is in the middle of a big indoor shopping centre though so its a bit far to be dragging such a big heavy box around 
The Tv's aim to do a lot but clearly it was not a good idea to start selling the Android models until Sony had properly determined how that could be achieved in practice, but buyers were expected to trust the brand....which was not such a good idea either.
From previous experience we knew YouView was likely to be disappointing, although others must have liked it, and reckoned it would be made redundant by the promised recording feature, so we would never have required both.
We hardly comprehend some of the other features which have proved problematic and perhaps they are exotic to many other users too. We have noticed the gross and patchy bleeding effect around blank screens, but not that it has been obvious in normal viewing.
To us currently the main snag is the on-off-on flickering and delaying effect when calling the non-YouView EPG. Of course a factory reset should not be required and It does seem extraordinary that this should be present at all, let alone that it persists after updating. Perhaps eventually it will be made to go away but even that seems to be taking rather a long time 
so good luck with the other things and fingers crossed that in the end we will really get the Recording feature!
On the evidence here, when the promised features have not materialised, I reckon it it is simply not good enough for suppliers to refer to subcontracted assessors/repairers for such established 'not of marketable quality/fit for purpose' issues and Customer Service should be more than a slogan.
profile.country.IT.title
0online
1867507posts