Imaging Edge Post IOS 13

[pandsoborn]

I can’t transfer photos anymore between my alpha 7II and my iPad or iPhone since upgrading these devices to IOS13. Resetting the wireless password or re-downloading the software does not solve the problem. Looking at the App Store I see that many folk have the same problem. Is there a fix?

[IamNic]

Hello @pandsoborn,

which exact iOS version do you have installed currently?

- Nic

[pandsoborn]

Hi, I have 13.1.2 running.

[IamNic]

Hello @pandsoborn,

I will check with support.

- Nic

[steven248]

Same issue iphone 7 running OS 13.1.2 following the upgrade my Sony RX100 Miii will no longer link to the iphone and I cannot transfer photos across. It has been fine for last year with no problems 😞

Steven

[steven248]

According to news on imaging Edge Mobile on the 5th October 2019 it states: on iOS13 the settings in imaging edge mobile should have location set to always. However this just resets to ask after selecting this?

[Mr______P]

Yes same issue. Reinstalled few times, reset Wi-fi, deregister phone from camera nothing seems working.  Come on Sony sort this out. On the app it says iOS 13 user to connect with QR code but where is the QR code to scan?

[IamNic]

Hello @Mr______P,

on you camera you can either display the SSID+Wifi passcode or a QR-code.

- Nic

[pandsoborn · Accepted solution]

Hey Nic,

You didn't come back to me!

Fortunately, SONY eventually realised that IOS 13 had happened and that they needed to make modifications to the Imaging Edge Software. A patch was finally released and it now works as it should. I love my Alpha camera but I am seriously concerned about SONY's ability to provide good tech support and customer service.

Regards

Paul

[IamNic]

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@pandsoborn  schrieb:

You didn't come back to me!

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Sorry 😞

Glad to hear it works now.

- Nic