topic sony xperia tablet update in Tablets

sony xperia tablet update

lambie001 — Tue, 16 Jun 2015 19:40:11 GMT

I have recently updated my Sony xperia tablet to the new lollipop version. Since doing this every time I want to watch a movie through my play store account it constantly freezes. Help!!!

Re: sony xperia tablet update

Phy — Tue, 16 Jun 2015 19:43:56 GMT

It has been suggested to reinstall Lollipop with Sony PC Companion

http://www.sonymobile.com/gb/tools/pc-companion/

Re: sony xperia tablet update

Uliwooly — Tue, 16 Jun 2015 19:44:55 GMT

@lambie001

Do you have an antivirus ?

how fast is your data or wifi connection?

Re: sony xperia tablet update

Jake-SonyXperia — Wed, 17 Jun 2015 02:08:05 GMT

Hi lambie001,

Welcome to the community,

You could also try clearing the Play Movies application and Play Store app.

Menu > Settings > Apps > All > Google Play Store/Play Movies > Clear Data.

Try from this point and then follow any other instructions supplied here if you continue to have problems.

Re: sony xperia tablet update

lambie001 — Wed, 17 Jun 2015 08:23:39 GMT

Will I loose all the films and programmes I've paid for? Sorry not a techie!!

Re: sony xperia tablet update

lambie001 — Wed, 17 Jun 2015 08:26:20 GMT

Have done the pc companion thing and still not working. It always worked in the past and I've never had streaming issue before :0(

Re: sony xperia tablet update

lambie001 — Wed, 17 Jun 2015 08:43:50 GMT

Cleared data....still not working 😞

Re: sony xperia tablet update

Uliwooly — Wed, 17 Jun 2015 17:39:22 GMT

@lambie001

You will not lose anything, you will have to redownload the apps

Re: sony xperia tablet update

Uliwooly — Wed, 17 Jun 2015 17:39:58 GMT

@lambie001

how fast is your connection?

Re: sony xperia tablet update

lambie001 — Wed, 17 Jun 2015 21:32:31 GMT

@uliwooly

Connection is good and have never had a problem in the past. Only since my upgrade.

In fact now I seem to be able to watch films as long as i haven't downloaded them and as long as the WiFi signal doesn't dip.

Thanks folks for your help so far though. 😊

Re: sony xperia tablet update

Uliwooly — Wed, 17 Jun 2015 22:33:11 GMT

Great to hear that