topic Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor in Tablets

Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

mrpxl17 — Wed, 09 Oct 2013 10:13:43 GMT

Hi, I have now bought 3 different MHL cables 2 from ebay and 1 from Amazon. All stated they worked with the Sony Xperia Z tablet. But when ive tried it all i get is a black screen. Ive tried on 3 tvs using different HDMI cables but with all 3 adaptors i only get a black screen.

Has anyone else experianced this who could tell me where im going wrong

Many Thanks in advance

Pete

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Rickard — Wed, 09 Oct 2013 10:54:23 GMT

Some MHL-adapters needs power to work. See if your adapters have any power connection and try connecting them to a power source.

If you for example use our MHL-adapter (http://www.sonymobile.com/global-en/products/accessories/mhl-to-hdmi-adapter-im750/) there's a microUSB on it where you connect the phones charger.

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

mrpxl17 — Wed, 09 Oct 2013 12:08:27 GMT

Hi Rickard,

Thanks for your reply. Ive plugged the charger i got with my tablet into the usb port on the all MHL adapters ive tried but i still only get a black screen.

When the charger is not plugged in i get a No Signal message on my screen and when i plug it in all i get is a black screen

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Rickard — Wed, 09 Oct 2013 13:00:20 GMT

Are your adapters 5-pin or 11-pin? For Tablet Z you need a 5-pin adapter.

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

mrpxl17 — Wed, 09 Oct 2013 13:13:38 GMT

All the adapters that i have purchased have been 5 pin adaptors and have had Sony Xperia Z as a compatable device in the listing. Is there a difference with the Xperia Z phone and Xperia Z tablet?

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Rickard — Wed, 09 Oct 2013 14:40:11 GMT

No, Xperia Z and Tablet Z use the same MHL-connector.

Could you try your adapters with another Xperia device (that supports MHL) or try your tablet with our adapter to see where the problem is? A service location should also be able to assist you with testing your tablet and see if MHL is working as it should.

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

mrpxl17 — Wed, 09 Oct 2013 14:53:24 GMT

I dont currently have access to another xperia product but i will see if can find someone with one that could test the adapters. The service centre option might be best for me. How do i find my local one. I currently live in Manchester in the UK

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Rickard — Thu, 10 Oct 2013 06:29:35 GMT

I don't have any list of service centers in the UK unfortunately but you can contact your local Sony Xperia support for this information: http://www.sonymobile.com/global-en/support/contact-us/country/en_GB/

What you also can try if you haven't done that is to update/repair the software in your tablet. You can do that using PC Companion: http://www.sonymobile.com/global-en/tools/pc-companion/

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

mrpxl17 — Mon, 14 Oct 2013 13:21:25 GMT

Just to update all. This issue was down to the Tablet not the MHL Adapter.

I spoke to the Xperia care team who advised that i do a repair / rebuild with the sony pc companion. After i had done this i tried the MHL adapter again and hey presto it appeared on my TV Screen.

Big thanks to the xpera care team and also to Rikard for all there help.

Pete

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

chris2392 — Wed, 11 Dec 2013 20:58:13 GMT

Hello, I'm having the same troubles as you were, how do you do the restore/rebuild? Thanks

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

mrpxl17 — Tue, 31 Dec 2013 13:28:02 GMT

I used the PC companion to repair / rebuild my tablet. This issue has since returned to my tablet. Ive jsut rebuilt it again but this time its not worked.

Anyone from Sony able to give any more options to get this resolved?

Pete

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Hectorini495 — Thu, 02 Jan 2014 23:36:17 GMT

Watch this!
https://www.youtube.com/watch?v=Cj8UtE8_cUY&feature=youtube_gdata_player

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

djhonda — Sat, 18 Jan 2014 21:39:28 GMT

After watching that video I just discovered that my Xperzia Z tablet doesn't have the HDMI connection on the side.

Why would that be?

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

_alexdon_ — Sat, 18 Jan 2014 21:41:39 GMT

Check this link.Are you able to do that?

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

mrpxl17 — Tue, 21 Jan 2014 12:00:47 GMT

Hi All, Another update. After this issue returned to my tablet i contacted Sony again who recommended i return it for a repair under the warranty. I did this 2 weeks ago and I’ve just had a call from the service centre who told me that it can’t be fixed as it’s a problem with the main board. They have decided to replace my tablet. Unfortunately they don’t carry stock so have had to order a replacement. Once they receive it they will send it out to me. They couldn’t give me a date but said it could be upto 2 weeks.

So if your experiencing this type of issue I’d suggest contacting Sony and getting it sent back under warranty

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Bobbyboris — Fri, 23 May 2014 11:39:57 GMT

I have a Samsung MHL adaptor and I had similar problems with just a black screen. I found you have plug the power in first them the other cables and it worked fine on my Xperia Z tablet wi-fi. It has worked flawlessly for me since then.

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

birdxx — Sat, 30 Aug 2014 16:15:08 GMT

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