topic Re: VGN-AR71M Trouble with BC5500A drive in PCs & Accessories https://community.sony.es/t5/pcs-accessories/vgn-ar71m-trouble-with-bc5500a-drive/m-p/103421#M57565 <HTML><HEAD></HEAD><BODY><P>Hi ceebdub,<BR /><BR />welcome to Club VAIO.. <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.es/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /> <BR /><BR />As removing your CD/DVD from device manger and then re-installing has not solved the 'Code 10' problem then it's possibly hardware related..<BR /><BR />I suggest you contact Sony Vaio support, you can do this either by phone (Mon-Fri) or via e-Support, use the following link to find the contact details: <A href="http://support.vaio.sony.co.uk/contacts/contacts.asp?site=voe_en_GB_cons" target="_blank">Sony Vaio Support</A><BR /></P></BODY></HTML> Sat, 25 Oct 2008 14:32:19 GMT Thalamus. 2008-10-25T14:32:19Z VGN-AR71M Trouble with BC5500A drive https://community.sony.es/t5/pcs-accessories/vgn-ar71m-trouble-with-bc5500a-drive/m-p/103418#M57564 <HTML><HEAD></HEAD><BODY><P>I went to open the cd/dvd/bluray and it said that 'cannot open tray of optical drive so popke a paper clip in (which works) In device manager it says this cannot start (code 10) please refer to manufacturer. I have tried unbinstalling etc with no luck. (Brand new computer vista home)<BR /></P></BODY></HTML> Sat, 25 Oct 2008 14:06:15 GMT https://community.sony.es/t5/pcs-accessories/vgn-ar71m-trouble-with-bc5500a-drive/m-p/103418#M57564 ceebdub 2008-10-25T14:06:15Z Re: VGN-AR71M Trouble with BC5500A drive https://community.sony.es/t5/pcs-accessories/vgn-ar71m-trouble-with-bc5500a-drive/m-p/103421#M57565 <HTML><HEAD></HEAD><BODY><P>Hi ceebdub,<BR /><BR />welcome to Club VAIO.. <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.es/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /> <BR /><BR />As removing your CD/DVD from device manger and then re-installing has not solved the 'Code 10' problem then it's possibly hardware related..<BR /><BR />I suggest you contact Sony Vaio support, you can do this either by phone (Mon-Fri) or via e-Support, use the following link to find the contact details: <A href="http://support.vaio.sony.co.uk/contacts/contacts.asp?site=voe_en_GB_cons" target="_blank">Sony Vaio Support</A><BR /></P></BODY></HTML> Sat, 25 Oct 2008 14:32:19 GMT https://community.sony.es/t5/pcs-accessories/vgn-ar71m-trouble-with-bc5500a-drive/m-p/103421#M57565 Thalamus. 2008-10-25T14:32:19Z