Pb Prs-t1

nicolas150182 — Mon, 20 May 2013 13:28:08 GMT

Hi, I am having issue with my PRS-T1, everytime the reader goes to sleep on turning it on again it freezes after opening a book or loading the dictionnary. The firmware is up to date.

Any way to get this fixed?

Thanks

Pb Prs-t1

jan2011 — Tue, 04 Jun 2013 00:39:13 GMT

If you connect the reader to your computer (or charger), press HOME and after 15-25 min try to open a book, the reader freezes the same?

Try "Delete items in the look-up history" in the dictionary http://pdf.crse.com/manuals/4288613111/eng/contents/07/06/03/03.html

"Clear the keyboard history"
http://pdf.crse.com/manuals/4288613111/eng/contents/02/01/03/03.html

and "clean up" Browser (cookies etc http://pdf.crse.com/manuals/4288613111/eng/contents/07/03/06/06.html

and windows http://pdf.crse.com/manuals/4288613111/eng/contents/07/03/04/04.html)

"Soft Reset"
http://pdf.crse.com/manuals/4288613111/eng/contents/09/01/01/01.html

If after all these attempts reader freezes again, FOR ME, the only solution is a Hard or Factory Reset.
Attention!!!
Hard Reset deletes all contents present on reader (ebooks, authorization etc.).
After a Hard Reset, the reader is as a new one!!!
Charge the Reader completely before attempting a Hard or Factory Reset.

"Hard Reset
WARNING: There is a risk of data loss. After doing a hard reset, you will need to restore your content. Your purchased books can be restored from your account at the Reader store.
IMPORTANT:
- You should only do a hard reset if necessary and as the last step for troubleshooting.
- After you do a hard reset, your Reader device will need to be authorized again from your Reader store account."
https://us.en.kb.sony.com/app/answers/detail/a_id/34828

(Sorry for my English... but there are more than 30years that I don't speak and write in English)

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