topic Re: Cashback in Cyber-shot compact cameras

Cashback

Romea21 — Thu, 14 Mar 2019 14:26:54 GMT

Can anyone get Sony to honour their contract for cashback? Twice i have tried. Twice they have said the serial number in the registration and the claim are different. They are not. Proven by when i try and register agin just in case, i cannot do so as it tells me it is already registered.

I am cross and angry they are trying to wriggle out of their obligations

Re: Cashback

jumpsuit — Thu, 14 Mar 2019 14:38:53 GMT

Hi @Romea21 and welcome to the Community

Please try not to worry

Also please believe me that there is no deliberate attempt

to hoodwink customers about cashback offers.

Could the system be better and clearer? I couldn't possibly comment

If you read the other threads about this then you'll see we manage to get virtually all

queries sorted (as long as they meet the criteria.)

I will escalate this for you and someone should be in touch with you in the next few days.

Are your contact details correct in your profile?

Re: Cashback

Rosecb — Fri, 15 Mar 2019 13:57:32 GMT

I too am finding it impossible to claim my cash back. Firstly I was advised by Sony to submit information that was incorrect, now the jpgs I have submitted as proof of purchase etc. Are being refused. I have contacted Sony twice by, very long, telephone discussion ( cut off mid discussion on the first instance), and twice by email but I am no further forward.

Re: Cashback

painter70 — Fri, 15 Mar 2019 14:17:43 GMT

Me to I think the web site is faulty in that the link requiring my record of purchase and camera serial number only allows entry via browse on my computer file .

frustrated

Re: Cashback

pantsig1969 — Fri, 15 Mar 2019 18:20:14 GMT

Hello, I try to send you my item Sony 85mm that I bought for the Cashback, but I can’t.

Please help me.

Thank you very much

Re: Cashback

jumpsuit — Tue, 19 Mar 2019 11:45:34 GMT

Hi @pantsig1969 and welcome to the UK Community

We need a bit more information from you.

What problems are you having with the cashback process?

Thanks