topic Re: nwz-b162 screen problem in Portable Audio

nwz-b162 screen problem

thes1nner — Fri, 26 Jan 2018 15:12:37 GMT

My nwz-b162 walkman's screen is not working. Everything else is okay. When i open it or plug it for charging, just lights are showing up. No letters. I tried resetting it but it didn't work. Also, the screen turned back to normal for a minute but after that no letters again, just lights. How can i fix it?

Re: nwz-b162 screen problem

Pascale_F — Sat, 27 Jan 2018 11:05:37 GMT

Hi thes1nner,

Welcome to the community.

First, see if you can make sure your NWZ-B162 has been updated to the latest firmware to see if this helps. You can follow these instructions to do so. Let us know how you get on.

Thanks,

Pascale_F

Re: nwz-b162 screen problem

thes1nner — Sat, 27 Jan 2018 11:33:52 GMT

Hi, thank you. I installed Media Go and checked updates.Now it looks like this. The screen turned back to normal for 4-5 seconds earlier while i was trying to finish the battery. I finished it and plugged back but the screen is again blank, just lights are on.

Re: nwz-b162 screen problem

Pascale_F — Sat, 27 Jan 2018 11:50:42 GMT

Hi thes1nner,

Okay, try performing a reset on your Walkman player. To do this, have a look at points 6-8 on this page. If this doesn't work, it's best to contact Sony Support here to see what they can suggest.

Thanks,

Pascale_F

Re: nwz-b162 screen problem

thes1nner — Sat, 27 Jan 2018 13:14:20 GMT

Reset is not helping. I contacted Sony support. Maybe I can format the walkman using settings but I need another walkman to complete the steps successfully. I searched for videos or images for the menu but I couldn't find anything helps.