topic Re: Cannot get through to the Sony Playstation 4 Tech Support in General chat

Cannot get through to the Sony Playstation 4 Tech Support

sonybrozer — Wed, 29 Oct 2014 11:07:53 GMT

Hello,

I have returned a Playstation Dual Shock 4 controller for replacment to Sony. I have been unable to get through to the Sony Playstation Tech Support for over 3 months (02035382665). The line is always busy. Can someone provide a contact number so that a complaint can be made?

Regards,

Tony

Re: Cannot get through to the Sony Playstation 4 Tech Support

Anonymous — Wed, 29 Oct 2014 12:32:00 GMT

Hi there

Unfortunately you will need to post this on the Playstation forums, they are more geared up to answer your questions.

http://community.eu.playstation.com/t5/English-Forums/ct-p/55

Alternatively, post a message on playstations twitter feed:

@PlayStationUK

Cheers

Re: Cannot get through to the Sony Playstation 4 Tech Support

Nobody-in-particular — Wed, 29 Oct 2014 12:37:41 GMT

Hi, I just dialed the number you posted & the call was answered with a recorded message saying that someone will answer my call shortly, so I am unsure how long you would have to be on hold for. There is an email address listed on the Playstion contact page , copy of the text attached below, although they state that they can not help with repairs they should be able to address your call problem.

If you're in the UK, you can email us at:

help@uk.playstation.com

If you believe your PlayStation system is non-functional, please contact us on the number above as we cannot arrange potential repairs via email.

Re: Cannot get through to the Sony Playstation 4 Tech Support

MK_Slinky — Tue, 25 Nov 2014 04:54:52 GMT

Hi there,

Are you aware this issue with the controller was discussed on the BBC Watchdog programme a few weeks ago?

Sony admitted that of the 4 million PS4's already sold a small proportion of them had faulty controllers and that anyone affected by this issue could return them for a free replacement on a case by case basis. Unfortunately I cannot find the report I mention however this link may provide some useful advice.

http://community.eu.playstation.com/t5/PS4-Support/DualShock-4-Worn-Analogue-Sticks-and-Sticking-Shoulder-buttons/m-p/20699009#M9921

Re: Cannot get through to the Sony Playstation 4 Tech Support

Thalamus. — Tue, 25 Nov 2014 14:57:38 GMT

Thanks for the info..

If anyone is suffering from with their DS4 controller, or any other issues with there PS4, please click on the link below,

If you’re having a problem with a PlayStation product

If the link above does not help them please post your questions in the dedicated Playstation forum where hopefully someone will be able to assist you further....

Thanks