https://community.sony.es/t5/1-series/sony-xperia-1iii/m-p/3974751#M9507 <P>I have a Sony Xperia 1iii.&nbsp; &nbsp;I keep losing the ability to use finger print recognition.&nbsp; &nbsp;Sometimes the option disappears from the security menu.</P><P>On restarting it comes back into operation, however after an hour or so it disappears again.</P><P>&nbsp;</P><P>I've tried cleaning it. Makes no difference&nbsp;</P> Wed, 02 Apr 2025 12:46:23 GMT Stormy1 2025-04-02T12:46:23Z https://community.sony.es/t5/1-series/sony-xperia-1iii/m-p/3974751#M9507 <P>I have a Sony Xperia 1iii.&nbsp; &nbsp;I keep losing the ability to use finger print recognition.&nbsp; &nbsp;Sometimes the option disappears from the security menu.</P><P>On restarting it comes back into operation, however after an hour or so it disappears again.</P><P>&nbsp;</P><P>I've tried cleaning it. Makes no difference&nbsp;</P> Wed, 02 Apr 2025 12:46:23 GMT https://community.sony.es/t5/1-series/sony-xperia-1iii/m-p/3974751#M9507 Stormy1 2025-04-02T12:46:23Z https://community.sony.es/t5/1-series/sony-xperia-1iii/m-p/3975145#M9511 <P><SPAN style="font-size:14px;">Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.sony.es/t5/user/viewprofilepage/user-id/182582725">@Stormy1</a></SPAN>, try the 7 steps in this link and test again after each step: </SPAN><A href="https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-1-iii/articles/00292437" target="_blank"><SPAN style="font-size:14px;">https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-1-iii/articles/00292437</SPAN></A><SPAN style="font-size:14px;">&nbsp;</SPAN></P> <P><SPAN style="font-size:14px;">If the issue remains, you can use this link to book an inspection: </SPAN><A href="https://sony.sbe-ltd.co.uk/callcenter/bookinghttps://sony.sbe-ltd.co.uk/callcenter/booking" target="_blank"><SPAN style="font-size:14px;">https://sony.sbe-ltd.co.uk/callcenter/bookinghttps://sony.sbe-ltd.co.uk/callcenter/booking</SPAN></A><SPAN style="font-size:14px;">&nbsp;</SPAN></P> <P><SPAN style="color:rgb(0,0,0);font-size:14px;">Authorized service center contact number: </SPAN><SPAN style="color:rgb(0,90,149);font-size:14px;">01233 619 320</SPAN></P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(0,0,0);font-size:14px;">use the below link to track the repair status:&nbsp;</SPAN><BR /><A href="https://sony.sbe-ltd.co.uk/callcenter/tracking" target="_blank"><SPAN style="background-color:rgb(255,255,255);color:rgb(0,90,149);font-size:14px;">https://sony.sbe-ltd.co.uk/callcenter/tracking</SPAN></A></P> <P><BR />&nbsp;</P> Mon, 07 Apr 2025 16:09:54 GMT https://community.sony.es/t5/1-series/sony-xperia-1iii/m-p/3975145#M9511 MaggieGreene 2025-04-07T16:09:54Z