topic Re: Xperia X dual reboots for no reason for 7-9 times a day in X Series

Xperia X dual reboots for no reason for 7-9 times a day

Vladimir5 — Tue, 18 Jun 2019 11:31:56 GMT

My Xperia X dual reboots a lot. It doesn't matter if i use him or it's just lying on the tablle. I tried to reset to factory settings 3 times and it didn't help.

Re: Xperia X dual reboots for no reason for 7-9 times a day

Strampke — Tue, 18 Jun 2019 21:56:04 GMT

If factory reset does not do the trick then do a software repair with xperia companion.

That is more thorough.

After software repair do NOT restore all your apps, just the most urgently needed.

Hope that resolves your problem.

Re: Xperia X dual reboots for no reason for 7-9 times a day

Uliwooly — Tue, 18 Jun 2019 22:19:54 GMT

@Vladimir5

Remove the SIM and SD cards for few hours, see if you experience the same issue.

Re: Xperia X dual reboots for no reason for 7-9 times a day

Vladimir5 — Wed, 19 Jun 2019 11:23:08 GMT

Software repair doesn't work ,it starts and then appears error message. I tried 3 times , then i made factory reset and software repair still error.

Re: Xperia X dual reboots for no reason for 7-9 times a day

Jonas — Wed, 19 Jun 2019 12:32:11 GMT

Hi @Vladimir5!

There was a unexpected behaviour with the network and the previous version of the Xperia Companion program, so uninstall the version you have on your computer at the moment and download it again on the link below and you should be able to perform the software repair.

https://support.sonymobile.com/global-en/xperia-companion/

If the device keeps restarting after removing your SIM and SD cards and after performing a software repair, your device will need to be examined at an authorized service centre and your Local support team will assist you further with having it sent it in.

Feel free to keep us posted!

Re: Xperia X dual reboots for no reason for 7-9 times a day

Vladimir5 — Thu, 20 Jun 2019 15:11:29 GMT

Made software repair and took out SIM card. And after 20 hours it starts rebooting again.

Re: Xperia X dual reboots for no reason for 7-9 times a day

Jonas — Mon, 24 Jun 2019 12:17:15 GMT

Hi again @Vladimir5 and sorry to hear that it started occurring again.

Get in touch with your Local support team (choose your country in the drop down list) and they will arrange a repair for you as the device will need to be examined at an authorized service centre.

Keep us posted!