topic Re: Auto off problem after lollipop update in Other/General

Auto off problem after lollipop update

Cyrus1 — Wed, 04 Nov 2015 05:41:45 GMT

Hi guys recently i updated my xperia t2 ultra to lollipop and from then on my device has totally become useless. Everytime i turn on my phone it automatically gets off in a few minutes. After doing some research on the internet i ve found out that its not only me having this problem. I request sony to fix this as soon as possible maybe with another update.
Others having the same problem may also join this thread.

Re: Auto off problem after lollipop update

Uliwooly — Wed, 04 Nov 2015 05:49:19 GMT

@Cyrus1

I have a T2 Ultra running lollipop and I haven't experienced this problem, repair the phone with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Auto off problem after lollipop update

Cyrus1 — Wed, 04 Nov 2015 06:01:05 GMT

I did everything from hard reset to software repair via pc companion but it did'nt work.

Re: Auto off problem after lollipop update

Uliwooly — Wed, 04 Nov 2015 06:07:32 GMT

@Cyrus1

Do you have the correct SIM card size? do you experience the same if you boot on >> safe mode

Re: Auto off problem after lollipop update

Cyrus1 — Wed, 04 Nov 2015 06:13:10 GMT

Yes i do have the correct sim size. Yes the problem persists in the safe mode too. Prior to the update the device was working fine.

Re: Auto off problem after lollipop update

Uliwooly — Wed, 04 Nov 2015 06:22:33 GMT

@Cyrus1

Let's narrow down the problem, could you try to repair your phone again with PCC ? also remove both SIM and SD cards, does it reboot?

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Auto off problem after lollipop update

Cyrus1 — Wed, 04 Nov 2015 06:24:33 GMT

Okay! Will try that too. Will let you know if it helps.
Thank you.

Re: Auto off problem after lollipop update

Uliwooly — Wed, 04 Nov 2015 06:26:22 GMT

@Cyrus1

I hope it works

Re: Auto off problem after lollipop update

Cyrus1 — Wed, 04 Nov 2015 07:27:59 GMT

It isnt working . Updating a phone and especially a sony device is really a dangerous task it seems, it totally ruined my device.

Re: Auto off problem after lollipop update

Uliwooly — Wed, 04 Nov 2015 07:29:47 GMT

@Cyrus1

Remove both SIM and SD cards, do you experience any bootloops?

Re: Auto off problem after lollipop update

Cyrus1 — Wed, 04 Nov 2015 07:32:28 GMT

I think this is more of a hardware problem maybe the battery than a software problem.

Re: Auto off problem after lollipop update

Cyrus1 — Wed, 04 Nov 2015 07:34:15 GMT

Yes i experience that " Optimising apps" thing everytime i turn on my device.

Re: Auto off problem after lollipop update

Uliwooly — Wed, 04 Nov 2015 07:42:15 GMT

@Cyrus1

Indeed, contact your Local support to get your phone inspected

Re: Auto off problem after lollipop update

SonicY2K — Mon, 16 Nov 2015 20:57:51 GMT

I have the similar problem after I upgraded the OS.

My phone would reboot itself a couple times in the day and it sometimes just turns itself off.

There were times that I did not know it's off and missed calls and messages.

I live in Canada and I got this phone from HK when I was there Aug/2014.

Support of this phone is not available in N. America since I had already sent it back to be serviced in HK once because it could not see any MicroSD card that I put in it.

I would appreciate if anyone out there can share any idea to resolve this, thanks.

Re: Auto off problem after lollipop update

Cyrus1 — Mon, 23 Nov 2015 05:52:15 GMT

Hi! Finally my problem has been solved. I took my handset to the service centre and they replaced my battery. Now it's fine.