topic Re: My WT19i died during update in Other/General

My WT19i died during update

laneron — Fri, 27 Mar 2015 12:23:02 GMT

i follow all instruction but it does not turn on . when i conect it to my pc the green light turn on but when i using the charger it does not . i dont know what to do with it ... any help ??

i already push the volume up and power for seconds but doesnt work .. when i conect it to my pc it apears that the phone/tablet is conected but the pc copmanion wont recognize the model ... also coz it doesnt turn on the " start update " does not work coz that needs the phone to be turned on .. any body can help me ?

Re: My WT19i died during update

Thommo — Fri, 27 Mar 2015 13:00:43 GMT

Try performing a system repair using PC Companion - This will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: My WT19i died during update

laneron — Fri, 10 Apr 2015 17:31:39 GMT

Hi .. sorry for delay to reply your kind answer . in fact few hours ago i did step by step what ou told and it works great . now my phone is alive once more

thank you very much and goodluck .

Re: My WT19i died during update

Thommo — Fri, 10 Apr 2015 17:34:33 GMT

Glad to help