topic Re: sim card problem in Other/General

sim card unlock problem

Dreammy — Fri, 02 May 2014 18:19:36 GMT

Hi,

I bought an SP. The store where I bought it confirmed that its SIMLOCK-FREE. However whenever I launch my phone and enter my pin I get the following error : "Invalid Sim. Emergency calls only." " SIM card is locked. Emergency calls only."
I can enter my simcard-pin. It accepts it and I see the android 4.1 start screen and can swipe to unlock the phone.

I entered a code #*76....*#*#* and opened "SIM Info" This is what I got:

[x] Network 5
[] Network subset 0
[] Service provider 0
[] Corporate 0
[] SIM 0

This actually means my phone IS SIM-locked.
After emailing for support the store gave me a 16digit code to unlock my phone.

Now, where do I enter this key? Ive been youtubing/googling and everybody gets prompted to enter the code. I never get a prompt anywhere.

Question: How can I open this window/prompt so I can try to enter this key and unlock my phone.

Im running 4.1.2
C5303
12.0.A.2.254

Any other suggestions are welcome too!!

Stuff I tried:
- Tried using other simcards
- Factory reset
- On/Off
- On/Off

sim card problem

jeetushivi — Sun, 16 Mar 2014 16:05:21 GMT

i am from india and now im living in malaysia . i buy here an xperia sp phone. and then i put an indian sim in it . it shows sony logo then the bootanimationthen again sony and boo animation and keep on . but it dsnt starting then an steting type logo appears and and loding box and then again same sony logo ...bootanimation ....

then i put off the sim and press the power on button without sim card and its on..'xperia sp is on'

again i power on it and put an malaysian sim asi was using it in same phone for 1 month ..and again it starting showing sony logo and soo on ,,,,but dsnt on...whats the problem....it can on without sim but can not with sim card plz help me....

Re: sim card problem

_alexdon_ — Sun, 16 Mar 2014 16:07:43 GMT

Could your phone be locked on a specific carrier?

Re: sim card problem

Danial-mach1 — Sun, 16 Mar 2014 16:08:06 GMT

i think your phone is branded?right?

if yes then you must unlock bootloader to use another sim on it

Re: sim card problem

_alexdon_ — Sun, 16 Mar 2014 16:10:38 GMT

Danial,my friend,as far as I know,bootloader unlocking has nothing to do with network unlocking.If you unlock bootloader it does not mean you will be able to use other SIMs.

Re: sim card problem

jeetushivi — Sun, 16 Mar 2014 16:13:39 GMT

i think so

it just not getting on with sim card

i check the sim lock with *#*#7378423#*#* somthing and it shows [ ] network 0 ....and [ ] and 0 in all other 4 options

Re: sim card problem

_alexdon_ — Sun, 16 Mar 2014 16:15:14 GMT

If you do not get any [x],it is fine,no network lock.Download sony update service and repair:

http://www.sonymobile.com/gb/tools/update-service/

After this,try to insert a SIM.

Re: sim card problem

jeetushivi — Sun, 16 Mar 2014 16:17:48 GMT

thenks alexdon ..i hope this will help ....im trying it .....

Re: sim card problem

_alexdon_ — Sun, 16 Mar 2014 16:18:57 GMT

Ok,keep us updated.

Re: sim card problem

Danial-mach1 — Sun, 16 Mar 2014 16:21:22 GMT

@alexdon wrote:
Danial,my friend,as far as I know,bootloader unlocking has nothing to do with network unlocking.If you unlock bootloader it does not mean you will be able to use other SIMs.

i apologize for my mistake.

i take wrong between bootloader and netwrok lock

Re: sim card problem

_alexdon_ — Sun, 16 Mar 2014 16:22:49 GMT

No problem,I will not put you in a prison(just kidding).:smileymrgreen:

Re: sim card problem

jeetushivi — Sun, 16 Mar 2014 16:24:03 GMT

how this update works .....i mean my xperia sp is already updated with latest firmwair ....or if i run this update then what could it do with my phone...its just a repair tool or an update

Re: sim card problem

_alexdon_ — Sun, 16 Mar 2014 16:25:11 GMT

It will reinstall latest software,it is a repair/update tool,what you need.

Re: sim card problem

Danial-mach1 — Sun, 16 Mar 2014 16:25:55 GMT

see this pic

Re: sim card problem

Dreammy — Fri, 02 May 2014 16:06:09 GMT

I used that code #*BLABLA*#*#*
and when I open the simlock menu I get this

[x] Network 5
[] Network subset 0
[] Service provider 0
[] Corporate 0
[] SIM 0

Does this mean my phone is, in fact, simlocked?
I emailed to the store where I bought and they CONFIRMED that is simlock FREE.

Please help?

My problem: I enter my pincode, the code gets accepted and they I get "Invalid Sim. Emergency Calls Only"
I even got a new simcard --> Same problem. Help me please.

Re: sim card problem

_alexdon_ — Fri, 02 May 2014 18:47:33 GMT

That x means the phone is locked to a network but you still have 5 tries to enter an unlock code.

Re: sim card problem

Dreammy — Fri, 02 May 2014 18:48:49 GMT

@alexdon wrote:
That x means the phone is locked to a network but you still have 5 tries to enter an unlock code.

I know,but please read the first post. I dont get the popup to enter my 16digit unlock code
any ideas?

Re: sim card problem

_alexdon_ — Fri, 02 May 2014 18:51:57 GMT

See if this site helps.

Re: sim card problem

Dreammy — Fri, 02 May 2014 19:32:07 GMT

@alexdon wrote:
See if this site helps.

Hmmm , this looks like a pretty old page and it states that i should be prompted which is not the case
I dont think the key combination thingy is meant for Sony Xperia SP users?

Re: sim card problem

_alexdon_ — Fri, 02 May 2014 19:36:22 GMT

Look here or here.