topic Re: Xperia arc won't send messages. in Other/General

Xperia arc won't send messages.

Fri, 26 Aug 2011 04:20:08 GMT

I got the phone a few days ago, unlocked and I am with telstra, at first it worked fine but on my 2nd day of using it it started failing to send messages, if i turned the phone off and on again it would work fine for about 5 minutes then stop sending again, the whole time iv been having no problems at all recieving messages, just sending them. After looking around i found a few things saying change the network mode to GSM only and reset the APN's which both seemed to work for a few hours before dropping out again. Any ideas? Hoping its something as simple as a setting or something i may need to update.

Thanks in advance for any replies.

Re: Xperia arc won't send messages.

Sam — Fri, 26 Aug 2011 04:35:14 GMT

The first thing I would advise doing is double checking with your current network provider to ensure there is no problem on their end regarding this function. If they are sure there is no issue on their end then I would advise running a software update to resolve this.

Re: Xperia arc won't send messages.

Fri, 26 Aug 2011 04:38:47 GMT

Thanks, ill try get onto them now and update the software when i get home and ill get back to you.

Re: Xperia arc won't send messages.

Sam — Fri, 26 Aug 2011 05:05:24 GMT

No problem, please do let us know how you go with this

Re: Xperia arc won't send messages.

Fri, 26 Aug 2011 05:07:31 GMT

As far as I am aware currently the Arc is not available through Telstra.

Only Vodafone and Optus have the exclusive rights from SE to officially sell the Arc.

The versions sold by VF and Optus do not have the necesary hardware for the 3G/HSPA 850MHz band needed for Telstra's NextG network.

So if you purchased an unlocked NextG compatible version, it is most likely an overseas model and very likely a Rogers, Canada branded.

Just a point to note, if indeed you have a Rogers branded Arc, you will not be able to use the native usb tethering and personal wi -fi hotspot just out of the box.

Apparently, unless you have a Rogers SIM card, it won't work.

Check out this post http://talk.sonyericsson.com/thread/17328 for the solution to this problem.

Re: Xperia arc won't send messages.

Tue, 30 Aug 2011 04:49:45 GMT

Sorry for the slow reply, did the update and like all the other things i tried, it worked perfectly for a day or so and now has stopped again but won't send anything even if i turn the phone off and on again. My sim is an older telstra 2g one if thats worth anything, tried it in another phone to be sure and worked fine and telstra can't tell me anything about it.

Re: Xperia arc won't send messages.

Sam — Tue, 30 Aug 2011 05:03:50 GMT

In this case you may wish to have a chat with your network provider regarding a possible SIM replacement.

Re: Xperia arc won't send messages.

Tue, 30 Aug 2011 05:34:16 GMT

Sorry to hear that.

Telstra probably could not tell you anything because as I said in my above post, officially they do not carry this model. Hence do not want to provide support for it.

As Sam mentioned, you can try to get a new NextG SIM card. The NextG SIM is compatible on Telstra's 2/2.5/3G networks and also global roaming compatible.

There is no charge for it if you go any authorised Telstra Shop/T-Life Shops.

If you put in a request to Telstra to send you a new NextG SIM card there will be a charge for postage and handling. Not sure how much it is.

Re: Xperia arc won't send messages.

Fri, 02 Sep 2011 11:58:15 GMT

Alright got it all sorted, thank you both a lot. On a side note it i seem to be leaching credit when im not on a network so im assuming there is a background app or something running trying to access the internet. Is there a list somewhere of apps im safe to stop (i haven't put any on myself so its all the default stuff and default setting as when i got it) or could it be something completely different im missing?

Re: Xperia arc won't send messages.

slimshaddy — Fri, 02 Sep 2011 12:00:35 GMT

go to settings > applications > manage applications

then tap on runing

Re: Xperia arc won't send messages.

Fri, 02 Sep 2011 12:35:39 GMT

ya i found that, but i assume some are inportant or needed for normal running of the phone and others are just using my credit and ram, problem is i don't know whats what (apart from the obvious ones)

Re: Xperia arc won't send messages.

Fri, 02 Sep 2011 12:48:31 GMT

Your welcome. With regards to your concern about your data quotas being lost by some background app, best way to ensure that is not happenning is to

1. Turn off the background data option.

Settings Menu ---> Account & Sync ---> Background data traffic (Untick it)

2. Disable the mobile wireless data.

Settings Menu ---> Wireless & networks ---Mobile Networks ---Data enabled (Unticked)

You could try performing action 1) first and see if you notice your data quota being lost gradually by the background apps

If it is still being lost, then performing action 2) will definitely stop the phone from using the mobile wireless network for it's data transmissions.

Note : You can still surf the internet if you have connected to a WiFi network. If you need to update those Android Market apps, then you will have to enable the Background data. You can then turn it off again once you have finished with the updates.

Good luck

Re: Xperia arc won't send messages.

Fri, 02 Sep 2011 13:31:48 GMT

you are a winner, thank you, exactly what i was looking for.

Re: Xperia arc won't send messages.

Fri, 02 Sep 2011 13:57:44 GMT

You are welcome. Have a good weekend.