topic Re: does not detect my phone on my pc in Other/General

does not detect my phone on my pc

kalu7855 — Sun, 10 Nov 2013 06:22:43 GMT

I download pc companion to my pc ( run on window xp ) .My phone detect as removable storage on pc screen. but not detect in sony companion. I reinstalled PC companion but the same result. When i connect phone on Window 7 operating system PC, its detects. Please help me to solve. I have Sony xperia SP.

Re: does not detect my phone on my pc

higwayman — Sun, 10 Nov 2013 07:00:11 GMT

the display needs to be awaken and unlock for fetcetion to take place. Check it. Could be this problem.

Re: does not detect my phone on my pc

James397 — Sun, 10 Nov 2013 10:56:02 GMT

There are more than one reason of this issue..
1st
Install Drivers of your device in pc.
2nd
Go to Developers option in settings and marked on USB dubbing.

Re: does not detect my phone on my pc

benchargeuse — Tue, 12 Nov 2013 22:49:39 GMT

I have the same problem...

I have windows 7 so in task bar go in "Devices and printers" and you must see your xperia sp with a yellow plug just right click on it and choose solve problems follow the step it will be ok and must do it each times you restart your pc

Re: does not detect my phone on my pc

Sam — Thu, 14 Nov 2013 04:58:49 GMT

What version of Windows are you running on your PC and is it a USB 3.0 or 2.0 port you are using? If everything is fine with those two then it may be worth trying this:

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button.
In the Search box, type device manager, and then press enter.

Microsoft Windows 8 users

To open Device manager on your computer

Click the Desktop Tile to open the Desktop.
Click >> at the bottom right of the taskbar.
Select Control Panel from the Menu.
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties.
In the System Properties window, click the Hardware tab.
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected.
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

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Re: does not detect my phone on my pc

wesna — Mon, 10 Mar 2014 19:28:48 GMT

THANKS

Re: does not detect my phone on my pc

Ahan — Sun, 30 Mar 2014 03:13:56 GMT

thank you soooooooooooooooooo much man really needed i hanks

Re: does not detect my phone on my pc

AKB — Tue, 06 May 2014 17:29:29 GMT

I tried that but Windows 7 does not let me uninstall the driver, also when I want to update the driver I get an access denied.

Anybody any ideas?

Thank you!

Re: does not detect my phone on my pc

AKB — Tue, 06 May 2014 17:30:40 GMT

I tried that but Windows 7 does not let me uninstall the driver, also when I want to update the driver I get an access denied.

Anybody any ideas?

Thank you!

Re: does not detect my phone on my pc

GreekXperiaSp — Tue, 06 May 2014 18:16:42 GMT

Try to install it using administrator rights..

Re: does not detect my phone on my pc

Sam — Tue, 06 May 2014 23:27:52 GMT

Is the PC you are using a work or personal PC?

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Re: does not detect my phone on my pc

AKB — Wed, 07 May 2014 16:27:47 GMT

It is mine, running on Win 7 64 bit. ..

Re: does not detect my phone on my pc

Sam — Wed, 07 May 2014 23:23:59 GMT

That is odd as the error you are getting is indicating that you are not logged in as the administrator; do you have more than one login for the PC?

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Re: does not detect my phone on my pc

AKB — Thu, 08 May 2014 03:34:13 GMT

I have 2 lock In but both are with administration rights. I managed with Nokia PC suit and Samsung Kies but the Sony PC companion does not comply. Main problem seems to be the driver. I tried installing and reinstalling the software a few times. Also tried to crack it with checking windows combability and ran it under XP. There it first time showed USB connection during PC startup, on the Xperia but once I got PC Companion started it would not detect the phone. I unplugged the Xperia in step 2 of the PC Companion Connection Process and back to square one...

Re: does not detect my phone on my pc

xd32423dsa — Sun, 15 Jun 2014 10:33:03 GMT

THANKS SAM really helped.

Re: does not detect my phone on my pc

code_numb — Fri, 27 Jun 2014 19:19:49 GMT

download and install windows media feature pack here is the file.i hope problem fixed !!

Re: does not detect my phone on my pc

LukaLuxXD — Sat, 28 Jun 2014 08:51:59 GMT

I have the same problem on windows 7 64-bit, just connect it to another computer with another version of windows(XP works)

Re: does not detect my phone on my pc

vinitj — Wed, 27 Aug 2014 18:04:42 GMT

Thanx a Lot Sam... It worked

Re: does not detect my phone on my pc

NILESH797 — Thu, 30 Jul 2015 08:56:54 GMT

solved the problem thanks

Re: does not detect my phone on my pc

NsXperiajTi — Wed, 04 Nov 2015 12:44:36 GMT

thankss:smileylove: