topic Re: unfortunately messaging has stopped in Other/General

unfortunately messaging has stopped

Nedane — Wed, 19 Jun 2013 08:41:33 GMT

Dear friends,

I uptodated my Xperia S to android 4.1.2

Howver, since then, my messaging has stopped working. & so does my email.

All the time I get this message on my screen: "Unfortunately, messaging has stopped. Ok."

And I can only check ok & nothing more.

Will you please help me?

Appreciate your care,

Neda

Re: unfortunately messaging has stopped

getandrew — Wed, 19 Jun 2013 09:51:25 GMT

Hi Nedane,

I think you didn't do factory reset update so while updating your system files will be overwritten, in some cases if it didn't write properly you will get this error, Goto settings->Apps->and select all-> scroll down to messaging ->click message and click clear data, if you face the issue with another app like mail also, goto->settings->Apps->all and press menu and select reset app preferences.

After the above process if you face the issue still then do a factory reset or factory reset repair using SUS software below is the link to download SUS, before factory reset remember to backup your data.

http://www.sonymobile.com/in/tools/update-service/

Regards,

Andrew

Re: unfortunately messaging has stopped

Nedane — Wed, 19 Jun 2013 15:36:37 GMT

Dear Andrew,

I do appreciate your help. but it didn't work.

It's true I have this damn problem with my messaging & mail. But I've still got it

Neda

Re: unfortunately messaging has stopped

getandrew — Wed, 19 Jun 2013 15:48:59 GMT

Then better do a repair using SUS like i mentioned above, before that try the steps given in below link

http://www.sonymobile.com/in/support/faq/xperia-s/troubleshooting/the-phone-freezes-or-applications-suddenly-shut-down-5/

Re: unfortunately messaging has stopped

Nedane — Wed, 19 Jun 2013 18:08:44 GMT

Dear Andrew,

You think I've problems with the new system then?

Am downloading the software again from the link that you have provided.

Will let you know what happened.

Thanks a bundle,

Neda

Re: unfortunately messaging has stopped

Nedane — Wed, 19 Jun 2013 23:49:34 GMT

Hi Andrew,

I did what you told me. It took me 6 hours or more to get that software & I lost all my information & programs.

By the help of PC Companion I restored my info; however, again i have this message that: "Unfortunately messaging has stopped.: ....:smileycry:

it was futile what I did & it's as if I have wasted both my time & all the data that I had....

.........

Re: unfortunately messaging has stopped

Johan — Wed, 03 Jul 2013 07:25:34 GMT

Did you test this before restoring any backup? It's possible that you backup contains some corrupt data that stops the messaging application from working properly.

Re: unfortunately messaging has stopped

Nedane — Wed, 03 Jul 2013 12:46:06 GMT

Dear Johan,

Hi,

I guess you're right. Because I downloaded Sony Mobile update service from the site that Andrew above had provided & it was working alright. But as soon as I restored my data using PC Companion, again I had that message.

So I used restore factory & consequently lost all my messages-- I had a copy of other files.

But now fortunately it is working well & it is the uptodate version luckily.

It's cool & I like it. However, next time that my cell phone says taht there's a new system available, am sure to ignore this message 😉

hatnks & peace,

Neda

Re: unfortunately messaging has stopped

nitsirk — Tue, 16 Jul 2013 11:27:48 GMT

Hello. I also encounter the same problem. What did you to make it work fine? Where can I find the restore factory? Thank you

Re: unfortunately messaging has stopped

Nedane — Tue, 16 Jul 2013 15:51:50 GMT

Dear Nitsirk,

Hi,

As I had explained in the previous message, first I used the packup profile in my Sony PC Companion. Then after uptodating my system, I restored my data again by PC companion. However, I had some of my data back but again I had that message that "Unfort, messaging has stopped"

So I didn't use the restore option. Instead I copied all my photos & the files that I could copy on my Laptop & then I went to 'Setting' in my Phone, the 'Backup & Reset' option. There you can find 'Factory data reset'. I was lucky because the phone started with the new System & it's very good indead comparing with the old one. However, I only lost my messages & the programs that I had on my phone. But I could use my messaging & my phone is working perfectly since then. A friend here told me that maybe in your restored info there has been a corrupted data 😕 well I have no idea...

Hope these explanations will be of any help to you.

Still if you have any question please don;t hesitate to send me a message.

Peace,

Neda

Re: unfortunately messaging has stopped

drinkgef — Mon, 22 Jul 2013 00:21:18 GMT

hello

I had the same problem and thanks to this forum I could find a solution and now my xperia s is running great thank you very much for the help

Re: unfortunately messaging has stopped

Nedane — Mon, 22 Jul 2013 07:24:37 GMT

Dear Drinkgef,

Hope here we had an icon as 'Hopeful answer' too. Instead I chose the 'helpful one'

I became happy that the problem has been solved.

Cheers,

Neda

Re: unfortunately messaging has stopped

jaroudphone — Mon, 22 Jul 2013 08:50:24 GMT

I got this mesage 'unfortunately messaging has stopped' just after i upgrade. I could not get red of this message. I did not backup my phone yet.

would should i do as 1.2.3 thanks,

Re: unfortunately messaging has stopped

Nedane — Mon, 22 Jul 2013 18:49:06 GMT

Dear Jaroudphone,

Unfortunately the backup file for my phone did not work. A professional here told me that it is possible that a file has been corrupted in the restored files.

You might not have this problem, so it would be a good idea to use the beckup & restore item in your PC Companion.

After you have restored your files, see if u have this message again or not.

If you still have it, the same as mine, one of your files is corrupted.

This way I got use of the Factory Restore in the the 'Setting'. Again I lost all my data, but I could have my messaging.

Hope these explanations are useful.

Peace,

Neda

Re: unfortunately messaging has stopped

XperiaSri — Wed, 24 Jul 2013 09:05:36 GMT

Dear All,

I am presently with this situation "unfortunately messaging has stopped "as i upgrade my XperiaS to 4.1.2 from 2.3.2 !:smileysilly:! Thanks to Nedane, for presenting a detailed discussion on this. While, i did not use any option mentioned above as i am little confusded to start with using "Backup and Restor with PC companion" or "Factory Restore in the MOBILE Setting "!!

As i never used any of these oprions before, what will happen to my installed applications,,they remain or will be deleted!!!:smileyhappy:

Please share some explanations for me!!!:smileywink:

Smiles :smileylaugh:,

Sri

Re: unfortunately messaging has stopped

Nedane — Thu, 25 Jul 2013 06:30:49 GMT

Hi dear XperiaSri,

If you use 'factory restore' all your installed applications will be deleted. Those that you have installed. They original applications will remain of course.

Smiles back,

Neda

Re: unfortunately messaging has stopped

TAZ — Fri, 06 Sep 2013 21:32:12 GMT

If I do the (factory reset) will the contacts be deleted??? i dont really care about the messages or the installed applications...Ive copied all my pictures and videos to the laptop, since I couldnt backup with the pc companion....

loosing contacts is my biggest concern

Re: unfortunately messaging has stopped

hdkamsaini21 — Sat, 07 Sep 2013 11:00:47 GMT

Dear Nedane,

I've already updated my phone.. and save my file in the computer.. im wondering wheither i have to download the software update provided in the Johan's link?

Re: unfortunately messaging has stopped

TAZ — Sat, 07 Sep 2013 22:46:43 GMT

So I managed to backup the data on my brothers laptop using the PC companion. Made the factory reset and erased everything..Then I restored my data...and WOW THE MESSAGING STILL DOESN'T WORK???!!!! That's ridiculous

Updating my software is the biggest mistake Ive done... What should I do now??? I need an answer from a SONY personnel....

Re: unfortunately messaging has stopped

bconnelly55 — Mon, 09 Sep 2013 20:36:19 GMT

I'm the same, this is clearly a repeating problem with these phones. I have an Xperia J

I haven't recieved any texts since August 27th, what is the quickest way to fix this problem (even if that means resetting to Factory defaults)?