topic Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed in Other/General

Xperia S stuck in infinite reboot loop after update to ICS - help needed

Turky — Sun, 22 Jul 2012 15:28:32 GMT

Hello!

I've bought my XperiaS maybe a month a go,worked fine on GingerBread.I've updated it quickly to ICS when it came avaliable for my country (maybe a week ago) and all hell broke loose -.-

First - memory usage was insane even though i had maybe 2-3 apps (teamviewer and something else).It didnt bother me actually since it worked fine

Second - after couple of days walkman started to crash,fixed itself somehow (?!?!?!)

Third - now it's stuck in loop.

As far as i can remember my battery got drained and i didn't put it to recharge immidiately cause i didnt have my charger with me.

Came home,put it to charge and let it rest for a while...when i tried to start it (XperiaS) after chargin' it just got in loop and wont do (to excuse me) SHIT - just turns off and on all the time.

Since it's weekend and everything is dead (operater doesnt work and if it would they are prolly not educated to help me) i'm putting my mobile phone issue in your very hands.

Thnx for help in advance,sincerely yours Zvonimir.

***NOTE - the phone wasn't rooted or anything since i dont need it,works fine on basic software.

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

Turky — Sun, 22 Jul 2012 15:29:47 GMT

Sorry to spam but i've already tried the NET update and PcCompanion but logicaly since i can't connect it to PC (it just restarts and there's no time to connect) i dont know what else to do.

Also tried hard reset (power button and volume up).

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

Francis — Sun, 22 Jul 2012 15:35:03 GMT

Hello Turky

As a first step lets do a Software repair, but just to be sure charge the phone for 2 to 3 hours before doing this.

here are the steps:

Run PC companion

Turn the phone off and disconnect it from the computer

1. No matter what the program says do not connect the phone until you complete step 9

2. In the welcome screen if asked click on start, Next you will be shown what media go offers, click on "next" then you will see a presentation on what support zone offers, click on "Finish"

3. In the next section from "support zone" and "media go" new select "support zone" and click on start.

4. On the next page select "Software update" and click on "start"

At this point if you get an error stating that "unable to install update components" or "server is bussy" Please proceed to step 12

5. The program will say that there is no phone connected and will ask you to connect but disregard that and instead choose the option to "repair Phone".(the program will issue you a warning on the content that you will lose during the update)

6. Choose the option to continue.

7. After that, the program will download the necessary information (5 to 6 minutes) and it will present you with a list of phones.

8. Choose the phone from the list (close to the bottom of the list) click on the icon for the phone and then click on "next"

then you will see a new section telling you how to connect the phone. (don't connect it yet)

At this point the phone must be off and disconnected from the PC.

9. Connect the cable to the PC not to the phone,Connect the cable to the phone following the instructions on screen. you should next se a message like this "the update of your phone has started..." (in some cases a message of "Installing drivers" will appear before the message of "the update of your phone has started..." is shown.)

10. If you failed to follow the steps correctly the phone will turn on, If this happens disconnect the phone from the cable, turn it off and repeat from step 9).

11. If the PC Companion proceeds correctly with the update wait for it to finish and follow the instructions on screen.

Dear customer,

12. If "unable to install update components"

1. Close Pc companion

2. Install Java from: http://www.java.com

3. start Pc companion again and try to do the software unlock process once more.

hope this helps

Francis.

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

Francis — Sun, 22 Jul 2012 15:37:07 GMT

Oh almost forgot: Hold the power button and the volume up button to reset the phone.(10 seconds) this will shut off the unit.

Francis

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

Turky — Sun, 22 Jul 2012 15:43:45 GMT

Thnx for the info about support zone repair thingy (without connecting) - i'm in process of updating at the moment (after pwr button + volume down).

Will check back with more info if it was succesfull

EDIT :

Repaired,working flawleslly and restored to previous state :smileygrin:

Thank you very much!

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

Francis — Sun, 22 Jul 2012 16:49:23 GMT

No problem!, always glad to help.

Have a good rest of your weekend.

Francis.

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

4lphabeat — Sun, 09 Dec 2012 16:27:10 GMT

didn't work, tried many times, always successful but all in vain still the same Sony-XPERIA screen blackout--Sony-XPERIA screen blackout--Sony-XPERIA screen blackout a restart loop!! please help!!

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

goldie14 — Thu, 27 Dec 2012 21:11:39 GMT

my phone is in the same situation now ! it's the xperia p not xperia s ! i want to know if the data such as contacts and images were saved !!! please let me know that before I procceed to the repair ! thanks in advance !!!

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

ccderek — Wed, 16 Jan 2013 08:55:43 GMT

Dear Sir:

My phone got the same problem as yours. I also want to confirm whether I will lost all my stored data after perform this kind of software repair? Did you already have the answer from SONY? I didn't see the response.

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

Pria — Wed, 16 Jan 2013 13:47:53 GMT

Try removing your SIM card. and restart it. Hope it helps

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

luigi0824 — Sun, 03 Feb 2013 17:43:29 GMT

i encountered the same problem and i fixed it, however i cannot connect to my home wifi i type the right password but it always says authentication problem but my sister can connect with her samsung galaxy y. Please help me

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

nofear246 — Fri, 22 Mar 2013 22:08:20 GMT

Francis : God bless your soul. Thankyou very much !!! It worked but i have to say i am begining to hate Xperia!!!

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

secdevco — Thu, 12 Sep 2013 06:18:36 GMT

Thanks! Having searched and searched, this post finally did it.

I knew about the loop my phone was stuck in but had no idea how much battery was left. I had a feeling that the dodgy settings were in the boot process even before the kernel takes over the charging. and therefore I didn't know if using a charger was actually working. I was very stressed!

I followed these instructions to the letter with one difference and that was to keep the volume pressed by wrapping a rubber band around it tightly. I left the phone and pc to re establish things, it started once and three quarters in it failed.

I tried again and left it to it, went and watched telly to keep my mind off it. (There was no connection when I left itmaybe ten mins) an hour later it was done! like magic the planets had aligned and it was done!

I don't believe in the planet thing but do believe in patience, if the tech guys say this takes time it probably does.

Saved my bacon. Thanks again!

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

Tomm — Mon, 24 Feb 2014 23:34:18 GMT

How do I work it out on a Macbook, many thankssss!!!!!

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

_alexdon_ — Tue, 25 Feb 2014 06:56:57 GMT

Download sony bridge for mac and repair.

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

Oded — Sun, 11 Jan 2015 01:59:02 GMT

I have the same problem with Xperia Sola 😕

I went through the steps up to step 9, but when I try to connect my phone holding the 'volume down' button I get no response from the Companion... can anyone please help?

Re: Xperia S stuck in infinite reboot loop after update to ICS - help needed

zirakaji — Tue, 08 Nov 2016 08:28:28 GMT

I was having same issue, with reboot loop. And i had a lot of info on my phone, so flashing was not an option.

Since my phone was out of warranty for long time, i disassembled it and took out battery, waited for 10+ seconds and assambled it.

Yay! My xperia S worked again!

PS, just be shure that you know how to disassemble xperia, becouse there are a few tricky spots in there.