topic Re: does anyone else have problems with the sound sync when using videoing via hd !! in Other/General

does anyone else have problems with the sound sync when using videoing via hd !!

Sun, 10 Apr 2011 18:21:49 GMT

Hi can any one tell me if they have the same problem as myself when using the video camera recording !! as mine after approx 5 mins seems to freeze the picture for a second then on play back all of the sound sync is out(this is fine untill 4 mins then it all goes pear shaped).....ive changed the memory card, reset the phone etc etc with no solution solved, the phone is only a day old and i really dont want to send it back, but its driving me mad as ive lost so many memorable video captures.....i was hoping se was back on top with this new phone as with every se phone that ive bought (x10, x10 mini, x10 mini pro, x8, vivaz along with many more ) there is always something thats not right ???? im at my tether with sony ericsson now and really am thinking of never buying anything with sony ericsson on again !!

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Sam — Tue, 12 Apr 2011 00:18:30 GMT

I am sorry to hear of the problems you have experienced with your handset. I can honestly say I have not found this problem with that particular model and I would advise at least attempting a software update before looking at returning the phone:

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/xperiax10?cc=au&lc=en

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Tue, 12 Apr 2011 08:34:00 GMT

I have Same Problem here...i bought this phone 3 days ago...when i record something...and play it back there something weird...coz my video and sound is didn't sync...i hope sony ericsson is already know about this bug...they must fix it...coz HD recording is useless if video and sound didn't sync...and also in video mode if u choose flash then u turn on the flash...tap again in flash option the falsh is off but in option said the flash is still on...weird thing...

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Steve1970 — Tue, 12 Apr 2011 12:49:58 GMT

It could be due to being unable to write to the SD card quickly enough, and a buffer is filling up after a few mins causing the glitch.

Maybe using a faster class of SD would help.

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Tue, 12 Apr 2011 22:29:43 GMT

yea same problem her se must fix this

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Wed, 13 Apr 2011 05:20:19 GMT

So why is this happening ?? any idea ??

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Wed, 13 Apr 2011 05:53:11 GMT

im using standard sd card from the box...

if this problem come from sd card...have u try another fast sd card...?

if still same...so is not sd card problem...i think

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Wed, 13 Apr 2011 11:36:27 GMT

hi i have tried the update with resolvement...... and to be honest ive spent hrs trying to sort this out, and its still the same

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Wed, 13 Apr 2011 11:47:43 GMT

hi thank you for all of your help....ive tried 4 (5 if you include the one that came with the phone) new sd cards 2 of which was hc ones.......and it didnt do a thing, what i think it could be is the processor in the phone freezing for a second, or something to do with se's overlaided software, as my wife has a phone that has HD video recording that cost half of the Arc and it records so sweet, ive even recorded my daughters b/day party for a full hour and 4 mins and not a trace of out of sync sound, i feel so gutted as now i borrow her phone if i think i might use the camcorder on it, ive also now noticed on the arc that the web browser is very slow to load up pages while connected to wifi.....it feels like im connected to EDGE.

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Wed, 13 Apr 2011 12:09:46 GMT

Hi as you can see on this forum, Sony Ericsson had replied back stating that they had not found this problem on this model !!!, i found out today that 2 of my work colleagues had also bought this phone after seeing mine, and guess what, they both also found that there sound sync is out after 3 to 4 mins of recording in HD !!..... I know that this morning one of them had returned his handset and got a different replacement handset, not only was he disappointed but angry that something that has been highlighted as one of the main selling points of the phone simply didnt work they way it should have, im not sure what my other colleague is proposing to do yet, i suspect she will also return it by the way she was speaking, im going to try to hang on for a short while i think, hoping that Sony ericsson will bring out a update to solve this matter, if they dont then itll be the last se product that i will ever buy.......im just wondering how many other ppl have had this problem with the arc, and havnt said anything, or even looked on forums like this...........plse SONY ERICSSON fix this problem so we all can rest and say nice things about this gorgeous looking phone, instead of worrying and wondering if and when its all going to work the way it should.

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Wed, 13 Apr 2011 12:23:39 GMT

hi ive downloaded the new update and its still the same(ive also tried 4 new memory cards, and reset my phone a number of times)......other colleagues that have also bought the xperis arc have also noticed this problem (along wv other ppl on this forum) so i know its not just my phone with this fault.......i predict in the next few months that you will be inundated with complains regarding this matter, so an update is essential, and we all would appreciate it ,as these phones arnt pocket change at 499 pounds each.

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Wed, 13 Apr 2011 13:04:41 GMT

I personally havent tested it (might try it this weekend when I go for a b'day party)

Sadly couple of my friends who brought SE Arc 2 days before me and who recommended the mobile to me also encountering the same problem and had returned the mobile already.

Shame that such a nice mobile has a such a problem. SE if you are reading this please try fix the problem else there could be a big bounce back from Arc.

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Wed, 13 Apr 2011 13:52:53 GMT

Hi and thx, ive also just noticed (FAULT NUM 3 !!) that txt messages that ive sent over the last 2 days had not been sent !!! ive received messages, calls, and emails wth no probs, but for some reason its not been sending them, i had to pull the battery out and restart the phone..and as soon as i did that all 28 messages got sent........ ive noticed problem after problem with this model the biggest being the sound sync in HD video recording....typical sony ericsson faults, why is it that all other manufacturers (including the cheap ones) get it right, think i might send it back and get a phone like a cheepie LG that i know will work, ive put enough money in sony ericssons pocket now to almost buy them out, shame really i thought this Xperia Arc was going to be the new change around for SE, but i was sadly mistaken once again.

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Thu, 14 Apr 2011 08:21:55 GMT

Hmmm...SE still Not answered Yet...i'm very disappointed...this is my first SE device...and will be the last if SE didn't hear us... =(

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Thu, 14 Apr 2011 14:35:01 GMT

HI and Thankyou to everyone that has taken time to reply

Ive been chatting via telephone to Sony Ericsson regarding the issue(s) with the Xperia Arc, and they have said that they have had no problems with the few Xperia Arc phones that they have tested in their office, and advised me to return the phone to the supplier where i had bought the phone from, in which i have just done so, so hopefully by tomorrow i will receive a new one ..... so fingers crossed, i will post on here how it performs, and whether i still have the same issues regarding the sound sync when recording in HD along with any other issues that i was having......... i would suggest that anyone else experiencing these problems/issues should return there phone and get it replaced asap as i think an exchange is only possible for as long as youve only had a phone for a short while (if returning it back to you're supplier) otherwise it has to be returned to Sony Ericsson for repair

Once again thank you to all that tried to help

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Johan — Thu, 14 Apr 2011 15:00:07 GMT

I'm sorry to hear that you guys are having this problem.

I have been testing this. I recorded a HD video for about 6 minutes and I can see that the audio does not sync properly.

I have forwarded this problem to concerned team and hopefully we'll see a fix on this in upcoming update for the phone.

At the moment I unfortunately have no info on when the next update will be released.

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Fri, 15 Apr 2011 04:10:50 GMT

Hi luke, You said U've been chatting via telephone to Sony Ericsson regarding the issue(s) with the Xperia Arc...

Can you provide the contact details for India...?? It will be very useful...:)

Thanks

Ashy

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Fri, 15 Apr 2011 13:58:04 GMT

Thank you to the person concerned at Se that tested the Arc and noticed the fault first hand, even though we as customers did find the fault which you guys at sony ericsson should had spotted well before the phone went on sale in the first place........ anyway fault noticed and being delt with, so a big thankyou to you guys at SE for putting your hands up and owning up we all do appreciate it, we all cant wait for the this update......... and a very big thanks to all that helped regard this issue

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Fri, 15 Apr 2011 14:04:18 GMT

Hi the Sony ericsson (india) telephone number that you are after is.....1800 11 1800, or (from your mobile) +91(011)39011111, hope this helps

kind regard Luke

Re: does anyone else have problems with the sound sync when using videoing via hd !!

Sun, 17 Apr 2011 05:43:09 GMT

yes, i have freezes while video records.