topic Re: unresponsive touch screen in Other/General

unresponsive touch screen

Xperialoco — Mon, 12 Mar 2012 11:09:10 GMT

Just got my phone back from the Service Center due to battery problems. I waited two months just for them to fix my phone and now a few hours after I got it from the center touch screen wont work :smileyshocked:. tried SU and hard reset. I felt like they made my phone problem worst than it was before and they even forgot to return my battery too! now I dont know if I should return it back to them to fix the band aid solution that they made on my phone. If there's anyone out there who knows a way to fix or calibrate my X8 xperia so that the touch screen would work... please leave a comment thanks!

Re: unresponsive touch screen

slimshaddy — Mon, 12 Mar 2012 11:44:31 GMT

you should go to the centre again , and tell them the problem , or else after a day or two they may not take responsibility ,

since you have already tried updating you should contact them...

wait for some other user to reply ,

Re: unresponsive touch screen

gwhispererz — Mon, 12 Mar 2012 12:23:10 GMT

Hi, just to further understand your issue, can you tell us more regarding the unresponsive touch screen?

You may want to check that you did not unadvertently cover the proximity sensor.

Re: unresponsive touch screen

Xperialoco — Mon, 12 Mar 2012 14:16:46 GMT

I cant unock the screen because touch screen dont work. the keys below are still functioning like the back, home and menu button. nope I did not cover the proximity sensor. but I checked the home back back etc... special menu under proximity sensor it says "off"

Re: unresponsive touch screen

gwhispererz — Mon, 12 Mar 2012 14:19:42 GMT

Move finger back and forth over the proximity sensor, you need to see 'on', 'off' ....

Re: unresponsive touch screen

Xperialoco — Mon, 12 Mar 2012 14:42:37 GMT

the phone itself does not have a proximity sensor setting.. but under the service test using the secret code " home back back home back home home back" code. under proximity sensor it says OFF and when I cover the proximity it says ON. So I guess proximity sensor works fine and the touch screen doesnt. touch screen would work like once only or if I tap several times on a certain selection.

Re: unresponsive touch screen

gwhispererz — Mon, 12 Mar 2012 14:43:07 GMT

2 options for your issue ....

1 - Return it for repair.

2 - Software Repair phone with Update Service, hopefully it is just a software issue. If this works, you can avoid possibly another 2 months of waiting (as stated by your earlier post).

Here's the download link for Update Service, http://www.sonymobile.com/gb/tools/update-service/.

Download and install to PC/Laptop, launch it and follow on-screen instruction. Be aware that this process will erase phone data completely.

If Software Repair fails, you have no choice but to return it for repair.

Re: unresponsive touch screen

Xperialoco — Mon, 12 Mar 2012 14:49:49 GMT

guess I really need to return it back to the service center because I already tried updating the software twice. 1. using the Update Service and 2. using PC companion.

Re: unresponsive touch screen

gwhispererz — Mon, 12 Mar 2012 14:51:57 GMT

In that case, I believe you should return it.