topic Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker) in M Series

Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

Ritesh_85 — Fri, 29 Nov 2013 13:32:33 GMT

Hi Everyone,

I bought new Xperia M dual 4-5 days back, but i m facing problem related to speaker of the phone.

Whenever i play music file or video file no output from speaker. No ringtone when there is incoming call. I have already reset the phone to factory settings several times. For few hours it works, after some time again same problem is observed. Updated software also and repaired/ fixed, everything i have tried but still facing the same problem. One more thing, everything is working good on headphone.

Posting here for valuable suggestions.

Thanks ,

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

Alexander1 — Fri, 29 Nov 2013 14:23:37 GMT

Strange! Experience the same behavior if you start the phone in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

You can try to connect and disconnect your headset while music is playing through the Walkman player.

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

Ritesh_85 — Fri, 29 Nov 2013 14:34:33 GMT

Still facing the same problem.

not working in safe mode too. disconnecting and connecting of head phone is also not helpfull.

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

RacRan — Sat, 30 Nov 2013 07:08:19 GMT

Hi I have exactly the same problem with my Xperia M. Bought it in Oct 2013. It has happened twice earlier. Both those times got corrected on its own. Now it has been silent for 1 week. Am frustrated.

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

InyomanA — Sat, 30 Nov 2013 16:59:34 GMT

Strange. Mr Alexander advice is not very helpful at all. And more strangely, not only one or two person coincidenly experiencing this same problem.

Look at This Post, more people are also experiencing the same problem. Can't we just have a decent experience from a mid class phone from Sony Xperia. Or do we have to buy the high class (Xperia Z) to enjoy the full excitement experience? In that case, then I advice Sony to put a statement in their ads/poster saying "Buy only with caution, Phone Functions may stop working after few days of use". My speaker stopped working just after 1 week of use. Exact one week. Haven't bring it to service center because the so-called "SONY store" selling center in my place require me to go "Service Center" that is not near center of city. But that's not the problem. Problem is I will have to leave my phone for days (if not weeks) at the service center. And after reading THIS ANOTHER POST REGARDING DEFECTS, I am really not sure what to do now. So I'm stuck with a SONY PHONE that doesn't ring when receiving calls, and doesn't produce sounds when playing the Walkman APPS. Ironic, isn't it?

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

caphero — Sun, 05 Jan 2014 00:24:33 GMT

Same I brought my xperia M a month ago, it was all working great until I came back from a 7 day camping trip in witch my phone was switched off and left at home. When i came back yesterday i turn it on and no sound through the speakers. Even after updating the software and restarting hundreds of times. Total bs

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

caphero — Sun, 05 Jan 2014 01:57:19 GMT

LOL dont recommed it but after 3 hours of looking a forums and wondering how to fix this i accedently droped it on the floor( in its case) while music was trying to play through the speakers and as soon as it hit the floor the speakers cut in and are now working.

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

rampapam — Fri, 21 Feb 2014 04:31:46 GMT

So i've had the same problem, sound from the speaker was totally out(ringtones, notif, alarms), i only played my music tru earphones for a while. Did the software update as advised by one of sony's rep, but haven't brought to any service center yet bec i lost my proof of purchase. Did all the advise from bloggers like plug in and out the headset, some wud even say shake the phone (Wth!) but nothing worked

Til one time, my phone fell on the floor and i remembered caphero's comment, i opened my music app and tried to play a music, Finally sound came back!!!!
I hate the fact that it had to be that way for the speaker to get fixed, i dont.think its a software.issue as some wud say.
might be a loose something inside i dnt know what it is, but after that accidental fall, sound came back and im now happy.

Those having the same prob, u r stupid f you will drop ur phone intentionally hoping that it would solve the prob. Go get some help from professionals. Again, this fall was just an ACcident. If the sound problem would reoccur i'll give an update, but i'd rather take it to their service center than try fix.it on my own.

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

aminhy76 — Thu, 17 Apr 2014 13:04:45 GMT

I found A solotion specifically on Xperia M U will B Able to find this little hole on the bottom right corner just pull somthing in this hole and youre sounds back

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

CharlieTheBoss — Mon, 04 Aug 2014 04:44:02 GMT

Problem completely solved!!

I was having exactly the same problem! I bought my Xperia(M) last year. since its been working pretty well.But today morning all-on-a-sudden external speakers stopped working! Though I was able to talk as the internal speakers were well working. I tried to play musics from Walkman, MX Player, power Amp but as everybody's complaining there was no ringtone, no audio and video output on speaker. I tried out safe mode but It still the same! No **bleep**in' sound!!
finally (or co-incidentally) i found the solution..... here are the steps you're gonna have to follow to get your speaker's output back>>
1> play a song from walkman
2> make sure that at highest volume no sound is coming out from speaker
3> look..... there's a very small hole at the very right bottom of phone screen
4> now take a ball pen or a needle (ball pen is more preferable) and put that into the tiny hole
5> push the ball pen vertically downwards untill sound comes out from speaker!!!
6> while pushing(approx. 2 seconds) you will see that your dead speaker's just got magically alive!!

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

XperiaError — Wed, 20 Aug 2014 15:13:50 GMT

Thanks, my Xperia now working perefect, i got the needle and do what you say. Perefct!

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

calmac56 — Thu, 04 Sep 2014 17:30:30 GMT

I found that small hole on bottom right but its only a reset where you can delete unwanted apps. The sound / ringing issue remains.

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

ravi_baligar — Sun, 12 Oct 2014 05:47:02 GMT

sir

i have made repair many mor times

The problem is not solved

every time going for service center is headache

plz gine me solution for that

regards

baliagr

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

rhys15 — Sun, 23 Nov 2014 16:22:50 GMT

This solved my problem but when I got back out of safe mode it stops again?!

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

Archangel1991 — Thu, 12 Mar 2015 00:36:32 GMT

Charlie you realy are the boss, my sister phone is fixed, i'll buy you a drink?

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

louisguit — Thu, 07 May 2015 19:10:13 GMT

I can't find the litlle hole, im just able to see the mic hole.
.

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

TalkingHead — Wed, 03 Jun 2015 09:34:56 GMT

Model: C1905
FW: 15.4.A.1.9
Root: Yes

I just had an Xperia C1905 speaker failure.
The built in speaker would not work and no sound could be heard with volume up and ear to the speaker grill.
If one used headphones, music played just fine.

I read some of the comments, like putting phone into safe mode, shaking it, pushing an object into the mic 'hole' at the bottom right of the screen.
None of this worked.

I stripped the phone down and looked at the speaker mount on the Xperia C1905.
The speaker is isolated from the main ANT board and is part of the removable plastic sub-cover.
Looking at this, there are two pins that make a connection onto the ANT board. If these contacts are not made cleanly the speaker will not work.

This may explain why some people have had success with a) shaking the phone, b) press the ANT board through the mic hole.

The pressing and shaking could have re-establish the speaker pin contacts again, but not the best way to solve this if my theory is correct.

The best option is to 'rise' the two speaker connection pins gently so a better connection can be made.
I also used a nail file and gently cleaned the two pin heads.

Started the phone in safe mode and entered *#*#SERVICE#*#* and tested speaker, it works again.

Rebooted in "normal" mode and checked the Xperia Music player and the speaker was working again.

So, this may not be the complete answer, but does add weight to the thought it could just be the speaker contacts.

Update

Failed again, This time I pulled the speaker out of it's resessed mount and inspected it.

The contact pins can not be raised any further than they are due to design.

By pulling the speaker out of it's mount it seperates the 'spounge' seal around the base of the speaker.

Re-seating the speaker means it's very slightly higher as the 'spounge' is now 'unsettled' and thus raises the speaker up and thus could/should improved pin contact back onto the ANT board.

Re-seated the sub-cover, screwed it in and the speaker is going again.....

New thought, maybe the spounge seating compresses over time and thus could reduce the contact pins ability to make a contact

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

LiuXin — Fri, 09 Oct 2015 15:52:58 GMT

not helpful. I think your solution may probably damage the phone.

@CharlieTheBoss wrote:
Problem completely solved!!

I was having exactly the same problem! I bought my Xperia(M) last year. since its been working pretty well.But today morning all-on-a-sudden external speakers stopped working! Though I was able to talk as the internal speakers were well working. I tried to play musics from Walkman, MX Player, power Amp but as everybody's complaining there was no ringtone, no audio and video output on speaker. I tried out safe mode but It still the same! No **bleep**in' sound!!
finally (or co-incidentally) i found the solution..... here are the steps you're gonna have to follow to get your speaker's output back>>
1> play a song from walkman
2> make sure that at highest volume no sound is coming out from speaker
3> look..... there's a very small hole at the very right bottom of phone screen
4> now take a ball pen or a needle (ball pen is more preferable) and put that into the tiny hole
5> push the ball pen vertically downwards untill sound comes out from speaker!!!
6> while pushing(approx. 2 seconds) you will see that your dead speaker's just got magically alive!!

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

Aqua22 — Sun, 13 Dec 2015 06:23:05 GMT

Im tired nothing...

Re: Xperia M dual speaker not working,(no ringtone, no audio and video output on speaker)

dhruti — Sat, 04 Feb 2017 17:52:25 GMT

after pressing the pin in the hole , it works few hours...then same problem occured