topic Not charging in M Series

Not charging

ParamKaler — Tue, 13 Jun 2017 10:39:48 GMT

My phone is not charging even if it is plugged in.Please help me

Re: Not charging

Emil — Tue, 13 Jun 2017 13:10:39 GMT

Hi @ParamKaler and welcome to the community.

I'm sorry to hear this. I recommend that your force restart your device. To do so, press and hold volume up and the on/off key down simultaneously for at least 10 seconds. Then try charging your device again.

I would also recommend that you try charging your device using a different charger and a different cable to see if they are causing this behavior.

Let me know how it goes.

Re: Not charging

NAMS — Fri, 23 Jun 2017 05:47:10 GMT

i have tried all the solutions you suggested but none of it works. i tried force restart, turning on and off my phone and even tried with different chargers and cables. when i turn off my phone and connected to charger, the led turn red indicating it detect the charger but then still not charging. same goes when i turn my phone on, it make a sound indicating it detect the charger but no sign of charging. i have used this phone for 3 years and it will be sad if i had to change to a new phone just because of a charging problem. is there any other solutions?

Re: Not charging

jvljesus18 — Mon, 10 Jul 2017 14:06:17 GMT

i have the same problem, the phone detects the charger and it makes a sound, but the phone doesn't charge. When the phone is turned off and the battery is in 0% I connect the charger and appears the red led and it doesn't do anything more. I can't turn on my phone. I tried pressing power button and off button, then i tried volume + and power button. Nothing worked

Re: Not charging

Abo3zam — Wed, 30 Aug 2017 04:14:07 GMT

Try Charge with 2.1 amber

Re: Not charging

AM110 — Tue, 10 Oct 2017 09:22:03 GMT

I am facing the same problem not charging the phone. Initialy 6 months before charger connectivity problem was there with the xperia M2 original charger. I purchase new original cod for the charger. initial cod charging the mobile but after same days speed of charging the mobile is very slow. And currently mobile is not charging at all. If I factory reset the mobile then some days it will be charge but again same problem raised. I am very disappointed with sony xperia due to this charging issue I need to purchase new mobile. It is too sad.

Re: Not charging

Khamis22 — Thu, 26 Oct 2017 19:10:15 GMT

Same problem here i have tried everything but it didn't work i'm very disappointed as i bought a sony product so as to not facing a manufacturing problems like this now i got phobia of any product with a "sony" on it

Re: Not charging

Uliwooly — Thu, 26 Oct 2017 19:46:52 GMT

@Khamis22

I understand your frustration but do contact your Local support to get it inspected / repaired, you can also test different charges and/or cables; oh, and perhaps deal with the phobia with an specialist, lol

Re: Not charging

Abo3zam — Fri, 27 Oct 2017 05:34:29 GMT

I believe that: this is strange problem in the world

Where Xperia Engineerings?

Re: Not charging

SonyXXXX — Thu, 07 Mar 2019 04:52:09 GMT

I have this same problem, I have only had the phone for 6 months! tried different chargers, not working. I have had 3 generations of Sony Xperia, the last the camera stopped working completely after 2 years, if this charging problem doesn't get fixed easily this will be the last Sony I buy.

Re: Not charging

Gutboiler — Thu, 21 Mar 2019 05:31:16 GMT

Yes - my phone has for the last 6 months or so been a pain to charge. Very fragile and have to get it at right angle before bed. Now just wont do it at all. It is extremeley frustarting and seems like a complete of 800 dollars right now. Its one of the newer Xperias and its useless. Will be letting as many peple know as possible not to get this phone.

Re: Not charging

Sherylm88celtic — Thu, 27 Feb 2020 17:51:33 GMT

my sony xperia mobile phone is not charging and i need my phone please

Re: Not charging

Sherylm88celtic — Thu, 27 Feb 2020 18:08:28 GMT

still not coming on

Re: Not charging

Denziloi54 — Fri, 14 Jul 2023 16:12:15 GMT

I bought my Sony Xperia 10 111 from John Lewis in July 2021 and it is now just 2 weeks over the 2 year guarantee period. I suddenly get an error message which reads Liquid or debris in USB port. After a period of time I get another message stating that the problem has cleared and I can charge the phone again. However it only charges to a maximum of 76% if I am lucky. It will not connect to my pc either. So I purchased a new charging cable in an effort to resolve the situation but the problem still remains. I look after my phone and I am 100% certain there is no liquid or debris inside the port. I have used Sony Xperia phones for many years and if this situation does not resolve itself it will be the last in a long line.