topic Re: SONY tv android and vpn app problem in Android TV

SONY tv android and vpn app problem

teligal — Fri, 07 Mar 2025 11:15:17 GMT

I have the Sony TV KD 55xf9005 and I have installed the kaspersky vpn, but when I open it, it appears in a small part of the screen (see the photo), and I can't make any adjustments. Is there a way to fix this?

Re: SONY tv android and vpn app problem

graygerman — Sat, 08 Mar 2025 15:07:26 GMT

looks maybe like the app is designed for mobiles only and not actually tv so the resolution problem and aspect ratio is probably designed for a mobile screen, i may be wrong, but ive seen android mobile apps only open up like this on the tv, you could try altering the tvs aspect ratio, if you have that set on auto try it on zoomed

Re: SONY tv android and vpn app problem

teligal — Sun, 09 Mar 2025 15:38:06 GMT

I searched but couldn't find an aspect ratio setting on the TV, so I can't try it.

Re: SONY tv android and vpn app problem

TheGOAT — Tue, 11 Mar 2025 11:35:43 GMT

@teligal I think it will not be adjusted, you can try deleting and redownloading it, if the same issue happens so it's clearly the App is not designed for a TV.

Re: SONY tv android and vpn app problem

teligal — Sat, 15 Mar 2025 10:55:33 GMT

i did that too, but unfortunately nothing happened. It's a shame because I bought this application in order to install it on TV and a tv box. It was successfully installed there, but not on TV.

Re: SONY tv android and vpn app problem

MaggieGreene — Thu, 20 Mar 2025 15:48:35 GMT

Hi @teligal, what is your TV model name? You can use this link to help you locate the model name: https://www.sony.co.uk/electronics/support/articles/00248604

Re: SONY tv android and vpn app problem

teligal — Mon, 24 Mar 2025 17:46:22 GMT

i told you in the first post....KD 55xf9005

Re: SONY tv android and vpn app problem

TheGOAT — Sat, 29 Mar 2025 15:30:08 GMT

@teligal Well, the best option is to contact Kaspersky's software creators to address that issue.

Re: SONY tv android and vpn app problem

teligal — Sun, 30 Mar 2025 09:58:06 GMT

I have already done it, they told me that it does not work with tv and android box.

I installed it on an android box and it works without any problems.

On television, however, it appears as shown in the picture.

Finally they told me to ask on the sony forum, if there is a solution!

Re: SONY tv android and vpn app problem

TheGOAT — Sun, 06 Apr 2025 14:43:12 GMT

@teligal Well, if anyone here has a solution, he/she will mention it. For the meantime, what I really suspect that's it isn't an issue from the TV as you mentioned it worked when you installed it on an android box. It's an integration issue from Kaspersky's software creators.

Re: SONY tv android and vpn app problem

teligal — Sun, 06 Apr 2025 17:33:45 GMT

...obviously.....so there's nothing we can do..... thank you anyway!