topic Re: Netflix app crashes in Android TV

Netflix app crashes

kevin.robertson24 — Mon, 03 May 2021 14:47:47 GMT

My Netflix app crashes whilst watching programmes on my new Sony a90j. I'm trying to attempt a factory reset but can't find the option.

I can't see it in settings, home or anywhere.

Any ideas?

Thanks

Re: Netflix app crashes

Joe_Dohn — Tue, 04 May 2021 11:21:55 GMT

What's the full model number you have? Also, are you on the latest software version (v6.3628)?

Re: Netflix app crashes

kevin.robertson24 — Tue, 04 May 2021 13:10:31 GMT

Thanks for any help you can give.

Model no

XR-65A90J

Software version PKG6.3640.0455EUA

I also find the picture is not as clear as my 9 yr old Sony Bravia which was replaced with this one costing 3.5k, supposed to be Sony's best and clearest TV ever.

It's as if the ariel signal isn't strong enough but have the same ariel and booster as before.

Re: Netflix app crashes

Joe_Dohn — Wed, 05 May 2021 14:47:04 GMT

Have you tried clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restart by holding power?

Re: Netflix app crashes

kevin.robertson24 — Fri, 07 May 2021 19:20:19 GMT

Hi, yes tried that thanks. Netflix support has advised I contact Sony Support so I'm trying to build my energy to make the call!

Re: Netflix app crashes

kevin.robertson24 — Tue, 11 May 2021 10:41:46 GMT

Sony accessed my TV and performed a factory reset which has solved the Netflix issue.

I still don't know how to do it myself from the tv settings as Sony didn't even know!

Apparently the method has changed for this new model and they aren't aware of how I would do it.

Not good really is it! Anyway thanks for the help.

Re: Netflix app crashes

Joe_Dohn — Tue, 11 May 2021 12:46:06 GMT

Glad to hear the issue was resolved for you!

It'd be really helpful to others if you mark your last post as the solution ^^

- JD