KD55AG9

ksbeck — Wed, 28 Apr 2021 09:01:11 GMT

TV was new in November 2020. Worked with no issues for about a month. Lots of different issues since then. Software PKG6.50420633EUA.

Here is the history:

29/03/21 Factory Reset-cleared everything and set it up again.

31/03/21 email Support

31/03/21 reply from Support:

In attempt to resolve the issue, please find the troubleshooting steps below:
1-Disconnect any external devices connected to the back of the TV.
2-Unplug the main power cord of the TV, and plug it back after 2 minutes.
3-Update the software version by following the below steps:
( Help - System Software Update).. The latest software version should be: (v6.5042).
If your TV does not detect the latest software version, please update it manually following the link below:
https://www.sony.co.uk/electronics/support/oled-tvs-android-a9g_ag9-series/kd-55ag9/software/00258725
4-Clear Cached Data & Reboot the television:
Press on: (home - Settings - Device preferences - Storage - Internal Storage - Cached Data - Select Yes to clear it).
5-Press on the green power button for more than 5 seconds until a message appears on the screen " Powering Off " or " Shutting Down".
6-Connect your TV to hot-spot following the below: (Home - settings - network - network setup - easy - wifi - connect by scan list - then choose the name of your smart-phone and enter the password).

07/04/21 email Support to say carried out the above and TV is working with no issues.

26/04/21 TV switched itself off while watching during the day

27/4/21 2am TV switched itself on

27/04/21 email Support

27/0421 reply from Support:

Kindly find the troubleshooting steps below in an attempt to rectify the issue:
Please follow the below link:
https://www.sony.co.uk/electronics/support/articles/00114471

28/04/21 Followed the Guide and set up TV.

So now we wait and see if this has solved the problems.

Re: KD55AG9

Joe_Dohn — Wed, 28 Apr 2021 11:02:35 GMT

Why do you keep creating a new thread with the same name and leaving the others open and incomplete? You can just reply to the same thread my friend.

Hope the steps you tried work out for you though!

- JD

topic KD55AG9 in Android TV

KD55AG9

Re: KD55AG9