topic Re: KD-48AD Occasional YouTube error in Android TV

KD-48AD Occasional YouTube error

Krebtv — Tue, 06 Apr 2021 15:29:34 GMT

Hi,

TV is fairly new.

I get "Something Went Wrong" error message on YouTube.

This happens after I switch on the TV. No other apps are running.

This happens fairly frequently.

I tried updating the TV.

Then I went into the App, removed Updates, rebooted and re-installed. It worked, for a while.

Next time though, it failed.

Ive found if I cast YouTube from my phone it can also clear the error, temporarily.

But its happened about ten times now!

Is there a known fix for this?

Thanks K

Re: KD-48AD Occasional YouTube error

Joe_Dohn — Tue, 06 Apr 2021 16:07:05 GMT

Does this happen on the latest software version as well?

Re: KD-48AD Occasional YouTube error

Krebtv — Tue, 06 Apr 2021 21:49:46 GMT

It does.

Although that firmware update link applies to other models, that's the one on my TV.

Re: KD-48AD Occasional YouTube error

Joe_Dohn — Wed, 07 Apr 2021 15:49:19 GMT

Try clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restart by holding Power.

Re: KD-48AD Occasional YouTube error

Krebtv — Wed, 07 Apr 2021 16:02:57 GMT

Thanks, thats worth knowing.

Ive done it even though YouTube is functioning right now.

We'll see what happens next😊.

Re: KD-48AD Occasional YouTube error

Joe_Dohn — Wed, 07 Apr 2021 16:32:44 GMT

Glad to hear it's resolved!

Hopefully won't return again ^^

- JD

Re: KD-48AD Occasional YouTube error

Krebtv — Sat, 10 Apr 2021 12:47:15 GMT

And... Its back!

Tried all ways to clear it, even casting from my phone didn't work. Removing YT updates and restarting got it back. But that may be because it forced me to re login to YT.

It's pretty disappointing as YT fell over on my old Bravia and I never got it working again. Hence, buying an Android TV😐.

Re: KD-48AD Occasional YouTube error

QuinnDexter — Tue, 13 Apr 2021 12:37:10 GMT

I recently had the same issue on the KD-48A9. Clearing the cache and rebooting worked a treat to fix it.

Re: KD-48AD Occasional YouTube error

Krebtv — Tue, 13 Apr 2021 16:08:23 GMT

Well at least one of us is happy!

Its happening every day now.

Having already tried that and various other tricks I'm going to reset the tv.

If that doesnt sort it out, it will be going back. 😕

Re: KD-48AD Occasional YouTube error

Joe_Dohn — Wed, 14 Apr 2021 14:18:39 GMT

Has the reset worked out for you?

Re: KD-48AD Occasional YouTube error

Krebtv — Wed, 14 Apr 2021 16:06:07 GMT

Hi Joe, thanks so much for your input. 👍

First thing i noticed was setup was totally different from when I unboxed it a few months ago. Due to linking my phone it was back up in minutes. 😊

At present I've only powered it on a few times, all without issue.

I cant be confident it has resolved till ive had Youtube running error free for a week or so. I shall report back then. Col.

Re: KD-48AD Occasional YouTube error

Joe_Dohn — Thu, 15 Apr 2021 11:57:29 GMT

Thank you for the update!

It'd be helpful if you mark the thread as solved so others can find the answer easily.

Fingers crossed issue won't return again!

- JD

Re: KD-48AD Occasional YouTube error

Krebtv — Thu, 29 Apr 2021 17:37:43 GMT

Well it appears fixed.

BTW logging in was a nightmare. I'm never coming here again unless Sony ditch their stupid verification system. It's biased against those with poor eyesight or hearing.

Re: KD-48AD Occasional YouTube error

Piscie — Fri, 30 Apr 2021 13:50:12 GMT

Hi Krebtv , make sure that you have the latest software update! It should be v6.5042.