KD55AG9

ksbeck — Wed, 07 Apr 2021 10:55:38 GMT

Have been having numerous random issues with TV, no sound, switches itself on/off etc.,contacted Sony Support for advice and they recommended the following troubleshooting guide.

The TV has now been functioning OK for the last week.

Reply from Sony: In attempt to resolve the issue, please find the troubleshooting steps below:
1-Disconnect any external devices connected to the back of the TV.
2-Unplug the main power cord of the TV, and plug it back after 2 minutes.
3-Update the software version by following the below steps:
( Help - System Software Update).. The latest software version should be: (v6.5042).
If your TV does not detect the latest software version, please update it manually following the link below:
https://www.sony.co.uk/electronics/support/oled-tvs-android-a9g_ag9-series/kd-55ag9/software/00258725
4-Clear Cached Data & Reboot the television:
Press on: (home - Settings - Device preferences - Storage - Internal Storage - Cached Data - Select Yes to clear it).
5-Press on the green power button for more than 5 seconds until a message appears on the screen " Powering Off " or " Shutting Down".
6-Connect your TV to hot-spot following the below: (Home - settings - network - network setup - easy - wifi - connect by scan list - then choose the name of your smart-phone and enter the password).

Re: KD55AG9

Joe_Dohn — Wed, 07 Apr 2021 14:31:16 GMT

@ksbeck

Thank you for sharing this information!

It'd be even more helpful to others if you mark this thread as solved so people can use this guide if they face the same issue.

- JD

topic Re: KD55AG9 in Android TV

KD55AG9

Re: KD55AG9