topic Distorted sound when tv turned off . in Android TV

Distorted sound when tv turned off .

rover757 — Mon, 05 Apr 2021 02:24:15 GMT

When my TV is turned off a distorted sound comes the tv although the TV IS NOT ON! The tv is a NEW SONY KD9000HD. Any one having the same problem?

Betreff: Distorted sound when tv turned off .

IamNic — Mon, 05 Apr 2021 17:19:33 GMT

Hello @rover757,

I can't quite imagine which type of sound you mean - can you record your TV with a camera when above described behavior is present and upload it to YouTube (as a "not listed" video) so me and others can have a listen?

- Nic

Betreff: Distorted sound when tv turned off .

rover757 — Fri, 09 Apr 2021 02:03:23 GMT

Hi Nic

Sorry I'm not able to as I haven't giot a smart phone!

John

Re: Betreff: Distorted sound when tv turned off .

Joe_Dohn — Fri, 09 Apr 2021 16:36:13 GMT

The TV doesn't completely "shutdown" when you turn it off, it goes into "standby" so as to make it easier to turn on again, keep it updated, etc.

Seems like it's not going into standby properly, so maybe let the TV actually turn off by taking it off the power mains, or update the software (if it's out of date).

Hope this helps!

- JD

Re: Betreff: Distorted sound when tv turned off .

rover757 — Sat, 10 Apr 2021 04:08:45 GMT

The TV is set up to allow automatic updates however, should I manually search for updates? Or are you able to provide me with the reference number for this update?

Thank you for your earlier response.

John

Re: Betreff: Distorted sound when tv turned off .

rover757 — Sat, 17 Apr 2021 01:45:26 GMT

Have tried your suggestion however, I am still having the same problem (distorted sound sound when tv is turned off) Note, I have a BOSE SoundBar connected, do you think this maybe causing the problem?

Regards

John

Re: Betreff: Distorted sound when tv turned off .

Joe_Dohn — Wed, 21 Apr 2021 14:27:42 GMT

The model number of your TV seems to be incomplete since I can't find any mention of it on the support pages.

But, it's probably worth trying to disconnect the soundbar and see if that solves it as well.

- JD

Re: Betreff: Distorted sound when tv turned off .

rover757 — Tue, 27 Apr 2021 05:24:38 GMT

I live in Australia and the model n umber of my TV is KD785X9000HD! Why is it that when I look on the Sony website that Australia is not shown and my model tv is also not shown! Are you able to give ,me a reason for this?

Regards

John

Re: Betreff: Distorted sound when tv turned off .

IamNic — Tue, 27 Apr 2021 05:29:06 GMT

Hello @rover757,

because you are logged into the European community - you probably need to use the Asia Pacific one.

https://ap.community.sony.com/s/?language=en_US

- Nic