topic Re: Catchup problems with BBC IPlayer in Android TV

Catchup problems with BBC IPlayer

PatrickCol — Tue, 10 Mar 2020 15:51:20 GMT

Have a 1 year old Sony Bravia TV. Can catch up programmes (channels 3, 4, 5 etc) successfully, but not all when I have to use BBC iPlayer. Can anyone help please?

Re: Catchup problems with BBC IPlayer

Mick_D — Wed, 11 Mar 2020 19:28:44 GMT

Hi @PatrickCol, welcome to the community.

We would need to know the TV model number to be able to help out here, primarily to establish whether yours is Android-based.

Assuming it is, you may be able to find an answer to your question by checking this page.

Cheers

Mick

Re: Catchup problems with BBC IPlayer

PatrickCol — Sat, 03 Apr 2021 20:23:23 GMT

Hi Mick,

My 2 year old Sony Tv is model 43Xf8505bu. Very frustrated as we cannot catch up on BBC programmes (OK on other channels). Furthermore, as oldies we HAVE payed the contentious licence fee, so are doubly annoyed by this degraded service! Can you please help?

Thanks

Patrick C

Re: Catchup problems with BBC IPlayer

royabrown2 — Sun, 04 Apr 2021 08:27:53 GMT

@PatrickCol

Can you please describe what happens exactly, when you try to use the BBC iPlayer?

Re: Catchup problems with BBC IPlayer

PatrickCol — Sun, 04 Apr 2021 09:05:43 GMT

After "watch from catchup"' I get "one moment" and then "you now need to sign into your BBC account".

It prompts bbc.com/account/tv and then gives a code. In today's case we23ymhp. By the time I have got to my iMac (in another room) to insert any code given, it has still not allowed me to catchup BBC programmes. We do not have smart phones. This problem only apparent in the past week, as BBC catchup was always feasible before. Can you please help?

Re: Catchup problems with BBC IPlayer

royabrown2 — Sun, 04 Apr 2021 15:25:11 GMT

@PatrickCol

My immediate first thought is that you should check that the BBC IPlayer account you are using on the iMac is the same as the BBC iPlayer account you are using on the Sony TV.

As far as I know, the prompt on the TV does not timeout; certainly not in the time it would take you to go to another room and enter the code in a browser tab open ready on your BBC iPlayer account on an already booted iMac. (Which is, I hope, what you are doing?)

I also note your first post here was a year ago. Have you had the problem that long, or did you solve it a year ago and not update us with how, and it has just surfaced again? In which case, can you recall what you did to fix it the last time? Possibly by resolving the above ‘two accounts’ issue?

Re: Catchup problems with BBC IPlayer

PatrickCol — Sun, 04 Apr 2021 17:45:00 GMT

Hi Roy

Thanks for your reply. I have since solved the problem, by trying 3 times to input different 8-digit codes that came up on my TV screen. It succeeded on the 3rd attempt and I guess there is a time-out function that made the first 2 attempts unsuccessful. As an Octagenarian, I'm not too quick at scurrying about the house from one room to another. You are right that I had a similar problem a long time ago, but cannot recall how that was fixed. Perhaps by one of the grandchildren! Thanks again for your help.

Kind regards,

Pat C