topic Re: eARC issues Sony 65A8 in Android TV

eARC issues Sony 65A8

cap3na — Tue, 16 Feb 2021 15:13:32 GMT

Hi Everyone,

I'm having an issue with the eARC connection.

My configuration is eARC from TV (Sony A8) to ---> eARC Yamaha A3080 receiver.
Both eARC are "on".

When opening any internal streaming app on TV (such as Netflix, AppleTV, Youtube) I find that starting any film/video there is a very short audio delay or lag. Video comes up but audio a few milliseconds after or so.

Then I turn eARC mode "off" in the TV and all works smoothly perfect. There is something weird here.

I use a new brand Belkin 4K UHD cable and tried restarting and changing all settings but no success.
Both firmware are the latest already installed.

Does anyone know if Sony is working on a fix for these issues?

Re: eARC issues Sony 65A8

Win_88 — Tue, 16 Feb 2021 17:36:32 GMT

Some other users also reported the same issue, are you on the latest software?

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh81xx-series/kd-49xh8196/downloads/00017127

Re: eARC issues Sony 65A8

cap3na — Tue, 16 Feb 2021 17:45:05 GMT

Thanks mate for your quick response.

Yes, it is updated to the latest firmware and my Yamaha receiver as well.

eARC works, but it comes with a lag or so. Then audio just directly syncs with the video running.

Don’t know if you get what I mean.

If I turn eARC off, all works perfectly synced from the beginning playing any film/video.

Just tried a factory reset but didn’t help.

Re: eARC issues Sony 65A8

Joe_Dohn — Wed, 03 Mar 2021 16:29:23 GMT

A new software update was released on the 24th of last month, give it a shot and let us know if it solves your issue.

Re: eARC issues Sony 65A8

RichAJM — Wed, 03 Mar 2021 16:42:13 GMT

New software didn't help me with a similar problem, sorry to say. Still no HDMI ARC to my Sonos Beam

Re: eARC issues Sony 65A8

cap3na — Thu, 04 Mar 2021 09:02:47 GMT

Thanks!

I did upgrade immediately but unfortunately same audio lag when eARC is “auto”.
Issue happens when opening any internal android app (Netflix, AppleTV, YouTube, Disney+).

Issue simply disappears just turning eARC “off”.

Very weird issue but looks like eARC port may be failing?

Re: eARC issues Sony 65A8

HannahEd01 — Fri, 19 Mar 2021 17:18:37 GMT

Try a factory reset and see if that will help.

Re: eARC issues Sony 65A8

cap3na — Wed, 24 Mar 2021 10:01:25 GMT

Disconnect any external devices connected to the back of the TV.
DONE, issue persists.

Unplug the main power cord of the TV, and plug it back after 2 minutes.
DONE, issue persists.

Make sure that the TV is running the latest software version.
DONE, issue persists.

Clear Cached Data & Reboot the television:
Home - Settings - Storage & Reset - Internal Storage - Cached Data - Select Yes to clear it.
DONE, issue persists.

Perform factory reset: Home - settings - storage and reset- factory reset
DONE, issue persists.

Re: eARC issues Sony 65A8

Pentium_Gladio — Thu, 25 Mar 2021 18:52:01 GMT

Hi,

Does the issue still occur if you disable the eARC? Have you tried a different HDMI cable as well?

Regards,

Pentium_Gladio

Re: eARC issues Sony 65A8

cap3na — Thu, 25 Mar 2021 19:28:10 GMT

Yes the issue only happens only when eARC is set to AUTO. Once it’s OFF simply disappears and all works fine.

—-

Yes, was the first thing I’ve tried.

I bought a new brand Belkin UHD 4K speed and same issue.

it’s very weird this issue as I have a friend who has the same receiver but connected to a LG CX and have no issues at all.

Re: eARC issues Sony 65A8

Mrbuckets — Mon, 29 Mar 2021 09:15:51 GMT

I’m having the same issue on my Sony Bravia with audio delay with my soundbar. Tried the soundbar on my mums tv and no issues. It’s got to be something in this new firmware update

Re: eARC issues Sony 65A8

Pentium_Gladio — Wed, 07 Apr 2021 21:52:47 GMT

Hi Cap3na,

What is the software version on the TV? Is it the v6.5042? Have you tried disabling the pass through option from the TV by pressing the home button- select settings- audio output and disable the pass-through option?

Regards,

Gladio

Re: eARC issues Sony 65A8

Mrbuckets — Thu, 08 Apr 2021 14:09:29 GMT

When I push help it comes up with version PKG6.7140

Ever since then I’ve had audio delay. Tried my soundbar on my mothers TV (not a Sony) and worked fine

Re: eARC issues Sony 65A8

Mrbuckets — Thu, 08 Apr 2021 14:34:18 GMT

Also don’t have the pass through option on my tv

Re: eARC issues Sony 65A8

Anonymous — Fri, 16 Apr 2021 13:16:45 GMT

Hi Mrbuckets,

Is it possible to try another eARC soundbar and check if you will experience the same issue?