topic Betreff: Sound problem in Android TV

Sound problem

Crescent1 — Tue, 02 Mar 2021 20:17:37 GMT

I have a Sony android tv kd49xh8096bu and Sony sound bar ht-zf9. Added to this I have a sky q box.

the problem I have is the sound seems to switch from stereo to mono, not all the time but enough to make it irritating.
I can also describe it as the sound coming from the sound bar to then coming from the tv speakers.

also the info bar keeps dropping whilst this goes on, I fixed that by stopping the info bar in settings.

the tv is 5yr old but still within warranty (John Lewis) the sound bar is less than a year

any help would

Betreff: Sound problem

Peter_S. — Wed, 03 Mar 2021 07:27:21 GMT

Hi,

Can you please check if both devices are running the latest firmware?

https://www.sony.co.uk /electronics/support/lcd-tvs-android-xh80xx_x80xxh_x81xh-series/kd-49xh8096/downloads/00017153

https://www.sony.co.uk/electronics/support/home-theater-sound-bars-home-theater-systems/ht-zf9/downloads/00016891

Cheers

Peter

Betreff: Sound problem

Crescent1 — Wed, 03 Mar 2021 10:48:36 GMT

Yes. Both TV and sound bar are up to date with downloads

Re: Betreff: Sound problem

Joe_Dohn — Wed, 03 Mar 2021 11:45:10 GMT

How is the TV 5 years old? This model was released last year.

Re: Betreff: Sound problem

Crescent1 — Wed, 03 Mar 2021 17:01:57 GMT

Sorry tv model is Kdx49xe9005

Re: Betreff: Sound problem

Joe_Dohn — Thu, 04 Mar 2021 14:58:12 GMT

No worries ^^

The latest version for this TV is v6.7140.

Re: Betreff: Sound problem

Crescent1 — Fri, 05 Mar 2021 11:57:29 GMT

My tv says it’s up to date it has pkg6.7140

Re: Betreff: Sound problem

Joe_Dohn — Fri, 05 Mar 2021 12:25:43 GMT

I believe the TV shows a notification whenever the audio output changes (something similar to "TV Speakers Active"), do you see that notification?

Re: Betreff: Sound problem

Crescent1 — Fri, 05 Mar 2021 14:58:50 GMT

No there is no notifications. I thought it was my sound bar so I got a new one. Still the same.

As I was still in warranty, just, I got John Lewis to have a look. They changed the hdmi pc but that only lasted a few days. They are collecting the tv on Monday

the problem is intermittent and they find it difficult to pinpoint.

Re: Betreff: Sound problem

Crescent1 — Fri, 05 Mar 2021 14:59:51 GMT

I have turned the info bar off as it was dropping constantly.

Re: Betreff: Sound problem

Joe_Dohn — Fri, 05 Mar 2021 17:24:04 GMT

Could you possibly let us know what they report to you? It'd be really helpful.

Re: Betreff: Sound problem

Crescent1 — Fri, 05 Mar 2021 19:28:20 GMT

will do. Thanks for your help

Re: Betreff: Sound problem

Joe_Dohn — Tue, 16 Mar 2021 12:26:12 GMT

@Crescent1 Any updates on this my friend?

Re: Betreff: Sound problem

Crescent1 — Wed, 17 Mar 2021 19:25:57 GMT

Not really. The repair shop had the tv for a week and could find no problem. They hooked it up to their surround system which was different to mine.
they blamed my SkyQ for causing the trouble saying they have had numerous faults caused by the box.

not too sure where to go from here

Re: Betreff: Sound problem

Win_88 — Thu, 18 Mar 2021 23:19:43 GMT

When you get the TV back, try removing the Sky box and see if the issue happens without it. If it doesn't, there could be merit to you were told.