topic Re: Betreff: Sony KD55-XG 9505 in Android TV

Sony KD55-XG 9505

intergeorge — Sun, 07 Feb 2021 09:26:18 GMT

I purchased above mentioned tv on May 16, 2020. It was a "brilliant" change in our lives as the colours and clarity were outstanding. Excellent brilliant colours, clear lines a reason to watch tv and enjoy it especially 4k videos on youtube, apps from the tv, until about 1 month ago. The colours have lost brilliance and the images have "noise". I tried to find every possible solution to the problem unfortunately without any result. I tried settings, connection through android box with HDMI, checked the speed of internet connection which was ok but no result. I called the customer care of Sony who suggested some settings but none of them worked and in the end a technician from the authorised service of Sony in Greece visited me. The technician after having tried the settings I had made too, said he sees no problem with the colours. I expected a technician with a tool case who would eventually try to solve the problem in a more professional way i.e calibration of the screen. Instead he left leaving me with the problem. Trying to find a solution by myself I made a factory reset, the tv is updated with the last version and all the apps are updated too. Has anyone any further suggestion on this? thank you!

Betreff: Sony KD55-XG 9505

Peter_S. — Sun, 07 Feb 2021 13:11:08 GMT

Hi,

Usually the picture mode is sett to brilliant" by default which shows very bright and colourful pictures.

Maybe you accidentality changed to a different picture mode.

Cheers

Peter

Betreff: Sony KD55-XG 9505

intergeorge — Sun, 07 Feb 2021 19:00:38 GMT

Dear Peter, thank you for your answer. I have tried everything including your suggestion. As mentioned I have done factory reset of the settings for brilliance. Please note that in the beginning by 4k watching there was no need to adjust in brilliance mode. I do not know whether youtube or other applications have reduced the resolution or my tv has a problem with the colours.

Thank you !

Re: Betreff: Sony KD55-XG 9505

HannahEd01 — Thu, 11 Feb 2021 15:30:41 GMT

Hi, is your TV up to date? Which version do you have? Do you have the issue on streaming apps only? If yes try a personal hotspot and see if that makes any difference. Also, if you can add photos that would be great.

Re: Betreff: Sony KD55-XG 9505

intergeorge — Fri, 12 Feb 2021 07:24:56 GMT

Hi,

Yes, I have updated with the latest version (PKG6.5016.0631EUA). I tried the suggested personal hotspot but there was no difference. The problem is not only on streaming apps but also with HDMI ports. Attached you will find photos. The 1st picture is 4k video from youtube and the 2nd is a picture from a Greek pay tv channel in 1080 progressive resolution. As mentioned, when I bought the tv all above images were brilliant and without noice with settings in "brilliant".

Thanks

Re: Betreff: Sony KD55-XG 9505

Joe_Dohn — Wed, 24 Feb 2021 14:48:34 GMT

A new update was released earlier today (v6.5042), try installing it.

Re: Betreff: Sony KD55-XG 9505

intergeorge — Sun, 28 Feb 2021 18:46:05 GMT

Thank you for your response. Unfortunately the problem still persists even though the update with the newest version has been taken place.

Re: Betreff: Sony KD55-XG 9505

intergeorge — Sun, 28 Feb 2021 18:46:50 GMT

Re: Betreff: Sony KD55-XG 9505

kinggo01 — Tue, 02 Mar 2021 09:35:26 GMT

this is clearly a some kind of a fault. Has nothing to do with any settings. Don't think that panel itself can make this, so probably something that processing picture.

Re: Betreff: Sony KD55-XG 9505

intergeorge — Sat, 06 Mar 2021 06:30:45 GMT

Thank you for your answer, what do you mean by "processing picture"?

Re: Betreff: Sony KD55-XG 9505

kinggo01 — Sat, 06 Mar 2021 17:31:52 GMT

something that turns ones and zeroes into picture and has to display that on the screen. I might be wrong but whatever it is, it is a fault and try to sort that within warranty period. This is not related to any settings.

Re: Betreff: Sony KD55-XG 9505

intergeorge — Sun, 07 Mar 2021 04:55:44 GMT

Thanks for your answer.

Can any one explain me what mean this errors in self diagnostic menu

Re: Betreff: Sony KD55-XG 9505

kinggo01 — Sun, 07 Mar 2021 09:36:53 GMT

AUDio ERRor, have no idea what 12C stands for but 10 at the end should be the number of times it has been detected.

Re: Betreff: Sony KD55-XG 9505

HannahEd01 — Tue, 09 Mar 2021 15:17:22 GMT

Hey, I'm not sure what this error is. Try a factor reset: https://helpguide.sony.net/tv/gaep2/v1/en/08-01_03.html?hl=factory and run the diagnostics again.