topic Re: KD55AG9 in Android TV

KD55AG9

ksbeck — Fri, 29 Jan 2021 10:44:19 GMT

Software update to PKG6.5016.0631EUA today 29/01/2021. Have done a complete Factory Reset. Re-loaded and signed in to services still no Teletext function, red and green button for BBC connected services work ok.Had Teletext working when installed in November 2020, lost this function when updated to PKG6.496.....

Teletext works on set top box.

Any suggestions?

Re: KD55AG9

HannahEd01 — Fri, 05 Feb 2021 13:36:38 GMT

Hey, make sure that you choose live TV and try this https://helpguide.sony.net/tv/gaep2/v1/en/02-01_03.html?hl=interactive

Let me know if it worked.

Re: KD55AG9

dog-man — Fri, 05 Feb 2021 14:03:26 GMT

Pressing the text button during live tv on a BBC channel since the software update does nothing.

Re: KD55AG9

dog-man — Fri, 05 Feb 2021 14:05:06 GMT

This is my latest reply from customer service.

>>>Thank you for your recent email.
With reference to your enquiry regarding your Sony KD-55AG9, please note that we update that you have received based on the BBC update. Please try to check this link:
https://www.sony.co.uk/electronics/support/articles/00252476
Should you have any further questions, please feel free to reply to this e-mail.
Thank you for your enquiry.
Yours sincerely, <<<<

I am not sure what on that page they are referring to.

Re: KD55AG9

HannahEd01 — Fri, 05 Feb 2021 14:50:40 GMT

Hi, as far as I understand you can still get the service in a way, are you able to?

Re: KD55AG9

dog-man — Fri, 05 Feb 2021 15:27:41 GMT

No I can't.

I have a £2000 television that has been crippled by a software update.

I am currently using my Humax Freesat box to view the text service.

Since the software update, the text button does nothing.

The red button takes me to BBC iplayer but no text service.

KD55AG9

ksbeck — Fri, 19 Feb 2021 15:47:48 GMT

Bought this TV in Nov 2020 for £1,799 an upgrade from previous Sony which has given good service. Never will buy a Sony product again, this KD55AG9 has been nothing but trouble and very inconsistent with loading applications etc.

Switch it on, start watching 5 mins later click switches off, switch back on fine for the rest of the day. Very intermittent fault cannot reproduce it and might go for hours or days before it happens again.

Select BBC iplayer or ITV Hub set up sign in switch off, switch on still signed in fine, another day switch on have to sign in again, might go for days signed in and then it decides you need to sign in again or 3 times in the space of an hour it might do it when it switches off on its own.

No teletext function since updates which is very annoying.

My set top box has teletext OK and keeps the iplayers signed in even when the mains is disconnected!

This TV is proving to be a problem and if it continues will have to book a warranty repair or claim on my credit card.

Betreff: KD55AG9

Peter_S. — Fri, 19 Feb 2021 16:22:04 GMT

Hi,

An update that addresses these issues should be released soon.

Cheers

Peter

KD55AG9

ksbeck — Mon, 15 Mar 2021 06:15:34 GMT

Have done a complete Factory Reset, set it up again as if it was new out of the box. Used for a few days no issues.

It still randomly switches off when watching could be on for 10 mins or 2 hours there is no telling.

Switched off last night after watching iplayer switched on next morning NO iplayer or ITV Hub need to Sign In.

Why will it not keep sign in details as other equipment will until you sign out yourself??????

I spend most of my time reseting and setting it up not not able to watch a program without thinking whats it going to do or not do next, have to record a programs that are of interest.

Betreff: KD55AG9

Peter_S. — Mon, 15 Mar 2021 07:39:23 GMT

Hi,

Can you please verify, if the latest firmware is installed?

https://www.sony.co.uk/electronics/support/oled-tvs-android-a9g_ag9-series/kd-55ag9/downloads/00017153

Cheers

Peter

KD55AG9

ksbeck — Sat, 20 Mar 2021 09:02:39 GMT

Running software V6.5042..... Did a Factory Reset-cleared data cache etc, went through the set up again as if it was new, used ok for a few days. Turned TV off last night, during the night it switched itself on with the last channel watched but with no sound. I think will have to unplug it from mains supply everytime it's not being used. Still does random things???!!

Betreff: KD55AG9

Peter_S. — Sat, 20 Mar 2021 13:19:11 GMT

Hi,

This is a known issue and the engineers are working on a solution.

Issue should be fixed with the next firmware release.

Cheers

Peter

KD55AG

ksbeck — Sun, 21 Mar 2021 12:39:28 GMT

What a rubbish TV. Decided to watch ITV Hub, selected program about halfway through screen went blank,no sound the light at the center was on, checked digital channels all ok, it had decided to close the ITV Hub. Signed in again to ITV Hub selected same program yet again halfway through same symptoms no picture or sound, TV had closed the ITV Hub. Selected another source to watch the program on and yes it played for the duration of the program with no problems. So the fault lies with th TV and not the ITV Hub. We cannot relax and enjoy to watch a program without some issues occuring. The tv is running V 6.5042..... software and I have to keep clearing Data and Cache or Restart or eventually do a Factory Reset to clear the faults, but then some other issue happens then we go through the same proceedure reseting it until the next time. Nothing but trouble since we had it new in November 2020.

Betreff: KD55AG

Peter_S. — Mon, 22 Mar 2021 07:12:56 GMT

Hi,

Most likely it's a problem of the app.

I've reported it to the engineers.

Cheers

Peter