topic Re: XH90 shadow on corners in Android TV

XH90 shadow on corners

skuscuoglu — Sun, 23 Aug 2020 09:35:45 GMT

Hi,

I recently bought the KD-55XH9005BU model. I noticed some shadows on the corners when there's white or lighter image on the screen. Do you think that's normal or should I contact to technical service?

Betreff: XH90 shadow on corners

Peter_S. — Mon, 24 Aug 2020 06:17:45 GMT

Hi skuscuoglu,

On the picture it already looks quite intense - I would recommend to contact the support.

Cheers

Peter

Betreff: XH90 shadow on corners

skuscuoglu — Mon, 24 Aug 2020 10:08:11 GMT

I contacted the store first. They said it's weird and they'll check it instore next week.

I also contacted Sony via webchat and they said "unfortunately, the matter reported is considered within the specification of the unit"

I have enough experience in working for a TV manufacturing company that this is not an accepted quality for even a low brand TVs.

I'm extremely disappointed. I'll probably return it to the store and ask for a refund after they check it.

Re: XH90 shadow on corners

Leslie55 — Tue, 25 Aug 2020 17:49:40 GMT

It's Normal

Re: XH90 shadow on corners

Miltonmaid — Wed, 26 Aug 2020 16:26:30 GMT

I had the very same problem on my 49XG9005, and decided to go down the Sony route to resolve the problem. I had to send them many screenshots of the dark corners before they would exchange it, there are plenty of examples of the same problem on youtube. I would suggest you go back to the shop/dealer who you bought it from and demand a new tv or a refund, rather than persue it with Sony because your consumer rights are with the shop/dealer If you do an exchange with the shop ensure that the replacement will have an extended (say 5 year warranty). If not then ask for a refund and buy a new one with a 5 year warranty. If you go through Sony and they ultimately decide to exchange the TV it will only have the Sony 1 year warranty thats irrespective that your original TV may have had a 5 year warranty it is not automatically transferred to the replacement TV. If they say it is I would suggest you get it in writing/email as evidence. There is no guarantee that the new set will be new or "factory tested" which I think could possibly mean refurbished. I would ask Sony for clarity on that, good luck.

Re: XH90 shadow on corners

skuscuoglu — Wed, 26 Aug 2020 16:33:08 GMT

Hi Miltonmaid, thanks for the detailed information.

The retailer took the TV back for testing and they'll let me know the result.

They said I can return and get a full refund even if they think the TV is ok. In this case, I'll ask for a refund.

If they think there's a problem with TV, I can ask for a refund or a new TV. What do you think the chances of having the same problem with a new TV? Did you have the same problem when you get the new one or was it ok?

Re: XH90 shadow on corners

Miltonmaid — Wed, 26 Aug 2020 17:12:01 GMT

The TV has got great reviews, so its up to you if you want a replacement through the dealer. Just bear the extended warranty situation, you could just reject the TV and have a refund, then just buy another one with the extended warranty, my replacement has been fine so far.

Re: XH90 shadow on corners

skuscuoglu — Thu, 27 Aug 2020 17:41:12 GMT

The retailer sent me a new TV out of the blue, before contacting me.

The new one is even worse, the same shadows are on the corners and new shadows along the edges as well.

There is also some kind of discoloring on the back plastic of TV.

The sticker on the screen was different and also positioned differently than the previous TV, which is strange. Maybe it's a refurbished one?

I'll return it and ask for a refund. This whole transaction has been a big disappointment and waste of time for me so far 😕

Re: XH90 shadow on corners

skuscuoglu — Thu, 17 Sep 2020 13:34:23 GMT

Hi all,

I'd recommend people not to buy this TV.

The retailer accepted that there's an issue with the TV and gave me a refund but Sony technical service doesn't accept this as a defect. I think it's a very serious design problem and they still released this model anyway because they know most people wouldn't realise it or complain about it.

Re: XH90 shadow on corners

Bassel-1972. — Wed, 03 Feb 2021 14:52:17 GMT

I live in Lebanon in the middle east and I bought 55x900h several days ago. Yes I noticed 4 dark corners only on bright color. This is common in this model.

Re: XH90 shadow on corners

Win_88 — Thu, 04 Feb 2021 17:39:23 GMT

There's a certain extent to which this will appear on any LCD/LED panel. It's just a byproduct of the technology and you'd be very hard pressed to find a manufacturer that has 0 tolerance for it. But there's a limit to how much of it is acceptable and I guess this is within tolerance.

Re: XH90 shadow on corners

edvin.iusuf — Thu, 04 Feb 2021 18:18:47 GMT

i have this problem too

Re: XH90 shadow on corners

yani2000 — Wed, 10 Feb 2021 16:28:16 GMT

I have this too.

As already mentioned this is a byproduct of the technology used.

I just didn't expect them on my Sony BRAVIA XH90 TV.

On my TV these shadows are 3cm/1inch long so on a 75 inch TV it's not that noticeable, but they're still there.

Re: XH90 shadow on corners

HannahEd01 — Thu, 11 Feb 2021 10:19:22 GMT

Hi yani2000, this is a normal phenomenon, there's an article talking about it: https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/kd-55af9/articles/00125848

Just try to decrease the effect, the tech will remains the same on any TV. Or you can invest in an OLED.