topic Re: KD-49XH8196 in Android TV

KD-49XH8196

Trience4178 — Sun, 17 Jan 2021 20:23:00 GMT

Hi. I'm looking for some support please. Recently bought the above TV which I'm overall happy with. The issue I'm facing however the whack-a-mole nature of getting my remote to operate consistently for the TV, my Virgin Media TiVo box and Sonos Playbase. If I switch Bluetooth on I can operate TiVo but not the volume (Sonos doesn't have Bluetooth / needs IR signal). If I turn Bluetooth off the opposite happens plus I obviously can't use Bluetooth for anything else. Surely there's a way to parse the volume out and control it via the remote and still use the remote for TiVo?!? For information, the sound is connected via digital output. Thanks in advance.

Re: KD-49XH8196

royabrown2 — Sun, 17 Jan 2021 22:39:25 GMT

@Trience4178

Have you get the Optical Out level set to be variable, not fixed, so it can be controlled by the volume controls on the TV remote?

Re: KD-49XH8196

Trience4178 — Sun, 24 Jan 2021 22:20:04 GMT

How do you do this @royabrown2?

Re: KD-49XH8196

royabrown2 — Mon, 25 Jan 2021 07:46:59 GMT

@Trience4178

Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Digital audio out].

Hopefully, one of the things you can set there is Fixed or Variable.

Though I have to confess that I don’t have your exact model to try this on.

Re: KD-49XH8196

Trience4178 — Mon, 25 Jan 2021 13:32:54 GMT

Thanks. I investigated this last night after seeing your initial response @royabrown2. Unfortunately my model doesn't have this as an option. This is what comes up ...

Re: KD-49XH8196

royabrown2 — Mon, 25 Jan 2021 14:18:08 GMT

@Trience4178

Oh dear, Sony seem to have gone backwards on the flexibility of Optical Out in recent TVs.

Perhaps a Sony person here can comment on this, and whether there is any control of the Optical Out volume level elsewhere on this TV?

Re: KD-49XH8196

Trience4178 — Mon, 25 Jan 2021 17:46:49 GMT

Thanks @royabrown2. It does seem that way. I replaced my P@na$onic (changed letters as it might be classed as a swear word on this community 😉) neo plasma for this TV. That had no compatability issues and worked like a dream. Unfortunately I made an assumption of support with a newer model TV ...

Hopefully there's someone that can assist on here 🤞🏼.

Re: KD-49XH8196

Pentium_Gladio — Tue, 26 Jan 2021 17:44:46 GMT

Have you tried to update the software to the new released firmware v6.5016? You can check it with this link: https://www.sony.co.uk/electronics/support/downloads/00017127

Re: KD-49XH8196

Trience4178 — Tue, 26 Jan 2021 18:13:37 GMT

Yes, I'm running the latest firmware.

Re: KD-49XH8196

Pentium_Gladio — Wed, 27 Jan 2021 13:04:11 GMT

Try enabling all the devices in the Bravia sync list by pressing home- settings- watching TV- External Inputs- Bravia sync settings- BRAVIA Sync device list and enable it. Also, in the Bravia sync menu, you can try to change the device control keys to tuning keys, the default should be normal.

Re: KD-49XH8196

Trience4178 — Thu, 28 Jan 2021 21:17:26 GMT

Thanks for this @Pentium_Gladio. I have synced all Bravia devices but the Playbase isn't one of them unfortunately.

Re: KD-49XH8196

Joe_Dohn — Thu, 04 Feb 2021 11:18:09 GMT

Bravia Sync is only for HDMI connections since it's built on HDMI CEC.

So I'd say you're out of luck here unless you can connect the playbase via HDMI or if the playbase has one of those programmable remotes you can use with the TV (which may or may not work with other HDMI devices over the TV's Bravia Sync).

Wish I could try it out myself, but I don't own any Sonos products.

- JD

Re: KD-49XH8196

Trience4178 — Thu, 04 Feb 2021 16:59:48 GMT

Thanks JD. I think you are right.

Unfortunately I appear to have gone backwards with this purchase as not only have I encountered this issue but issues with the audio syncing when using TiVo. To deal with the former I've actually purchased a very basic remote to work with my Playbase which helps. The only annoyance is that even with Bluetooth re-enabled and audio set to external the Sony remote still tries to operate the volume of pressed. Again, with my Panasonic it was disabled. Highly annoying.

Re: KD-49XH8196

Joe_Dohn — Tue, 09 Feb 2021 17:05:26 GMT

I'm going off memory here, but I do recall an option in the Sound/Sound Output settings to switch between "Fixed" and "Variable" something or other, Fixed having the effect of not adjusting the volume with the TV remote.

This may not be available on your TV, but worth a try if you do find it.

Hope this helps!

- JD

Re: KD-49XH8196

Trience4178 — Tue, 09 Feb 2021 18:29:43 GMT

Hi JD

This was suggested by another user of the community recently. Unfortunately the TV doesn't have this available.

Thanks

Lee

Re: KD-49XH8196

Joe_Dohn — Mon, 15 Feb 2021 17:42:28 GMT

Hey @Trience4178,

I was fairly certain it was available, but I called up Sony support reps and asked for this to be added in a future update and it was passed as feedback, so here's to hoping!

- JD

Re: KD-49XH8196

Trience4178 — Mon, 15 Feb 2021 20:48:09 GMT

Thanks JD ... that's great and very much appreciated 👍🏼